Senior Case Manager

Job Description

Job Description

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

The Ward Law Group is seeking an experienced Senior Case Manager to join our New York personal injury team.

This is an opportunity for an accomplished personal injury professional who can independently manage a high-volume caseload while providing exceptional service to clients throughout the life of their cases.

The ideal candidate has extensive New York personal injury experience, strong knowledge of New York procedures and deadlines, and experience handling cases involving auto accidents, premises liability, construction/Labor Law matters, and other complex personal injury claims.

As a senior member of the team, you will also serve as a resource and mentor to junior case managers and support staff.

Key Responsibilities

• Manage approximately 75–150+ personal injury cases from intake through settlement or litigation transition
• Maintain regular communication with clients regarding case status, treatment, documentation, and next steps
• Gather, organize, and review medical records, medical bills, accident reports, insurance information, and supporting documentation
• Follow up with medical providers to ensure records and bills are obtained timely
• Monitor statutes of limitations, CPLR deadlines, No-Fault requirements, and other critical New York case deadlines
• Prepare correspondence, demand packages, case summaries, and documentation supporting settlement negotiations
• Assist attorneys with discovery, bills of particulars, depositions, IMEs, and litigation preparation
• Coordinate with insurance carriers, medical providers, opposing counsel, and other parties
• Assist with NYSCEF filings and case documentation
• Identify and track Medicare, Medicaid, health insurance, workers' compensation, and other potential liens
• Support settlement and disbursement processes to ensure files are resolved accurately and efficiently
• Maintain accurate and detailed case notes within the firm's case management system
• Mentor and support junior case managers, paralegals, and other team members
• Maintain strong productivity, quality, and client-service standards in a high-volume environment

Client Communication

• Contact clients within 24 hours of receiving their case to introduce themselves.
• Present initial settlement offers to clients within 48 hours of receipt.
• Educate clients about further medical treatments such as injections, rhizotomies, surgeries, TBI treatment, etc.
• Inform clients about the necessity to file lawsuits.
• Return all client calls the same day.
• Maintain bi-weekly communication with clients to ensure effective communication.
• Inform clients of case settlements and explain the reductions process.

Insurance Communication

• Follow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received.
• Communicate settlement offers and counteroffers under the direct supervision of an attorney.
• Conduct settlement negotiations under the direct supervision of an attorney.
• Confirm coverage information (UM, PIP, and BI coverages).
• Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable.
• Send UM subrogation waivers and follow up to confirm UM subrogation is waived.
• Schedule mediations.
• Prepare mediation/global settlement/settlement conference summaries or presentations.

File Notation

• Log initial offers within 24 hours of receipt.
• Maintain thorough and accurate notes/records in Litify.
• Keep client files updated in Litify.
• Track offers, demands, and client authority in the negotiation link.
• Save documents or photos in the appropriate folder.
• Enter case resolution details in the resolution link.
• Pay outstanding invoices and keep the expenses link updated.
• Review and update links for injuries and treatment, approval requests, liens, Litify notes, litigations, negotiations, requests, resolutions, etc.
• Use appropriate call subjects when logging calls.

Case Review

• Review settlement offers before sending them to insurance companies.
• Revise surgical case reviews before clients undergo procedures.
• Conduct weekly audits for all cases.
• Discharge cases as needed.
• Draft and file lawsuits on behalf of the attorney, when applicable.
• Dismiss lawsuits on behalf of the attorney, when applicable.

Provider Communication

• Obtain estimates from providers before closing cases.
• Follow up and obtain health insurance liens.
• Check provider balances and obtain POD leader authority before settling cases with hospitals.

Client Service

• Ensure high standards of client service and satisfaction.
• Address client concerns and inquiries promptly and professionally.
• Contact clients every 14 days.
• Return client voicemails the same day.

Qualifications

• Bilingual in English and Spanish required
• 4–7+ years of personal injury case management experience
• Strong New York personal injury experience required
• Experience managing approximately 75–150+ active cases
• Experience handling cases from intake through settlement and/or litigation
• Experience with auto accident cases required; experience with premises liability, construction/Labor Law, and medical malpractice matters strongly preferred
• Prior leadership, supervisory, training, or mentoring experience preferred
• Strong understanding of New York CPLR deadlines and statutes of limitations
• Knowledge of New York No-Fault/Article 51 and serious injury threshold requirements
• Knowledge of municipal notice-of-claim requirements involving entities such as NYC or the MTA is a plus
• Familiarity with discovery, bills of particulars, depositions, IMEs, and NYSCEF
• Understanding of Medicare, Medicaid, private health insurance, and workers' compensation liens
• Strong written and verbal communication skills
• Excellent organization, deadline management, and attention to detail
• Ability to work effectively with injured clients while maintaining professionalism, empathy, and urgency

Education

• Bachelor's degree preferred; or
• Paralegal certificate or associate's degree

Applicants must be authorized to work in the United States. The Ward Law Group does not provide employment visa sponsorship now or in the future for this position.

Experience with personal injury or legal case management platforms such as:

• Litify
• SmartAdvocate
• Filevine
• CASEpeer
• Clio
• Similar legal case management platforms

Proficiency with Microsoft Office, document management systems, and electronic filing tools is also expected.

What Success Looks Like

A successful Senior Case Manager at The Ward Law Group is highly organized, proactive, and accountable. You understand that strong case management means more than maintaining a file — it means moving cases forward, anticipating deadlines and obstacles, keeping clients informed, and partnering with attorneys to achieve the best possible outcome.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Location
This position is based in our New York City office located at 535 5th Avenue, Suite 2600, New York, NY 10017.

Additional Information

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

JOIN OUR TEAM

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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