Veterinary Receptionist

We are seeking an experienced, compassionate, and highly organized Lead Customer Service Representative to join our fast‑paced veterinary hospital. This role is ideal for someone who thrives in a busy environment, enjoys helping clients and pets, and is skilled at guiding a team to deliver outstanding customer service. Key Responsibilities Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication. Manage appointment scheduling, check‑ins, and check‑outs efficiently. Oversee client billing, payment processing, estimates, and ensure invoice accuracy. Coordinate communication between clients, technicians, and doctors. Maintain reception area cleanliness, organization, and professional appearance. Assist with hospital communications, inventory coordination, and administrative tasks as needed. Handle escalated client concerns with professionalism and empathy. Qualifications Knowledge of veterinary terminology, services, and appointment types. Strong multitasking abilities in a high‑volume environment. Excellent verbal and written communication skills. Competency with veterinary software systems (e.g., Cornerstone, ezyVet, Avimark). Compassionate, patient, and comfortable working in an environment that includes pets, emergencies, and emotional situations. Benefits Compensation $18–$22/hr based on experience. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance. Health, dental, vision, life insurance, and mental health resources. Paid time off and holiday pay. Opportunities for professional growth and continuing education. Supportive team culture focused on collaboration and high‑quality care. Tailored development programs, mentorship, and career pathing. Supports overall well‑being and fosters a sense of belonging. Any benefits listed above apply to full‑time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. #J-18808-Ljbffr 128305 Washington County Vet Hospital and South County Vet Hospital