Operations & Billing Administrator

Operations & Billing Administrator

Supporting the Team Behind Every Ride

zTrip / WHC Worldwide is North America's largest taxi transportation provider, delivering safe, reliable, and innovative transportation solutions across the country. We are seeking a detail-oriented Operations & Billing Administrator to provide essential administrative, billing, and operational support to our drivers, leadership team, and accounting department.

This role is critical to maintaining accurate records, supporting driver success, and ensuring the smooth day-to-day operation of our transportation network.

What We Offer as an Operations & Billing Administrator:

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with company match up to 3%
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment

Key Responsibilities of an Operations & Billing Administrator:

Administrative & Driver Support

• Serve as a primary resource for driver administrative inquiries and support needs
• Assist drivers with payment questions, account inquiries, and lease-related matters
• Maintain accurate driver, vehicle, and operational records in accordance with company policies and regulatory requirements
• Provide professional customer service to drivers, internal departments, and customers

Billing & Financial Operations

• Process driver vouchers and support driver payment administration
• Reconcile daily trip and transaction activity
• Assist with billing, reporting, and financial documentation
• Prepare operational and financial reports for management review
• Ensure accuracy and consistency in financial and administrative records

Office & Operational Coordination

• Perform general administrative duties including data entry, filing, scheduling, and phone support
• Support communication between operations, accounting, and driver teams
• Assist with special projects and operational initiatives as needed
• Help maintain efficient workflows and office organization

Qualifications of an Operations & Billing Administrator: 

• Previous experience in administration, billing, accounting support, or office operations preferred
• Strong computer proficiency and data entry accuracy
• Excellent organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a commitment to accuracy and customer service
• Professional, dependable, and team-focused attitude

Why Join zTrip / WHC Worldwide?

• Join the largest taxi transportation network in North America
• Play an important role in supporting drivers and daily operations
• Work with a dedicated team in a growing and dynamic industry
• Enjoy competitive compensation, comprehensive benefits, and opportunities for career development

Apply Today

If you are highly organized, detail-oriented, and enjoy supporting both people and operations, we invite you to apply for the Operations & Billing Administrator position and become an important part of the team that keeps our transportation network moving.