Account Manager - Supply Chain Services

Supply Chain Services Manager

Vallen's Supply Chain Services Manager plays a central role in managing and refining supply chain, vending, and/or VMI (Vendor Managed Inventory) operations, typically situated onsite at a customer location. Reporting directly to the Supply Chain Services Sr Manager, this position is integral in ensuring streamlined operations, customer satisfaction, and alignment with Vallen's core business goals. The manager collaborates closely with the inside sales and account management team, forging a cohesive unit dedicated to deepening customer relationships and reinforcing Vallen's value proposition.

Essential Job Duties and Responsibilities:

• Operational Management: Oversee the Supply Chain Solutions' daily functions, ensuring compliance with service standards, agreements, and cost optimization.
• Team Leadership: Guide and support onsite Supply Chain Solutions associates in their roles, focusing on performance evaluation, training, and fostering team collaboration.
• Strategic Collaboration: Collaborate with the Supply Chain Services Sr Manager, aligning team activities with organizational goals.
• Customer Relationship Management: Develop and maintain strong relationships with key customer stakeholders, ensuring consistent satisfaction and exploring collaborative opportunities.
• Asset & Inventory Management: Oversee the management of Vallen's onsite inventory and assets, ensuring optimal utilization, accurate tracking, and minimized wastage.
• KPI Monitoring: Assess and report on key performance indicators, including service level monitoring, fill rate, machine downtime, and other operational metrics. Formulate strategies based on these KPIs to enhance service delivery.
• Order Control Optimization: Work closely with the customer and Vallen Account Representatives/Managers to refine inventory order controls, aiming to optimize stock levels and minimize stock-outs.
• Compliance & Process Refinement: Ensure site adherence to inventory protocols, cycle counts, and initiate corrective actions when necessary.
• Continuous Improvement: Engage in regular reviews to refine processes and drive operational efficiencies.

Job Qualifications:

• Education & Experience: A bachelor's degree in a relevant field (e.g., Business, Supply Chain Mgt, Marketing, Finance, etc.) or equivalent experience, along with 3+ years of experience in supply chain management, distribution, or a related industry. Experience with indirect materials is advantageous.
• Leadership: At least 2 years in a supervisory role, emphasizing team development and cohesion

Work Environment & Physical Demands:

• Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
• Regularly required to talk and hear; frequently required to sit; occasionally required to stand and walk.
• May be required to wear various forms of protective equipment (shoes, gloves, protective eyewear, etc.) when making sales calls and/or visiting warehouse, manufacturing, customer and/or supplier facilities.
• Occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.
• Long periods of time working on a computer and performing repetitive key-boarding activities is required.