Field Service Engineer II - Electron Microscopy

JOB DESCRIPTION Location: Hybrid | California Full Time Permanent Typical Day in role: Install, maintain, repair, and calibrate electron microscopy systems. Conduct scheduled preventive maintenance to ensure optimal system performance. Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high voltage components, and integrated software. Provide technical support to customers and collaborate with other field service engineers to resolve service challenges. Develop strong relationships with customers while ensuring high levels of customer satisfaction and system uptime. Travel to customer sites to install equipment, perform repairs, and support system operation. Document service activities and submit detailed field service reports. Provide training and technical guidance to customers on system operation and maintenance. Follow all safety procedures and quality standards while servicing equipment in laboratory environments. Skills and Qualifications 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation. Excellent customer service and communication skills Strong organizational and time management capabilities Proficiency with Microsoft Office and service management software Strong analytical and problem-solving abilities Ability to work independently in a field-based environment Ability to train and support customers on system operation Experience documenting service activities and preparing detailed reports Demonstrated commitment to safety protocols and quality standards Demonstrated success contributing to customer satisfaction goals Education: Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and technical experience in electronic systems. FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The base compensation range for this role is $60k-$80k yearly. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age. #J-18808-Ljbffr