Office Aide - Bronx Library Center (Part-Time)

Job Summary

The Adult English Language and Literacy Centers (AELLs) are the direct service providers of ESOL (English for Speakers of Other Languages) and adult literacy instruction for the Library. They use professional teachers to offer free instruction to adult patrons in reading, writing, speaking and listening from a 0 to 8th grade level. Through formal classes in language and literacy, as well as elective offerings in digital literacy, numeracy, and career development, and non enrollment options such as English conversation and citizenship preparation groups, AELLs are charged with the goal of expanding ESOL and adult literacy instruction in the Library.

The Library is seeking an Office Aide to provide quality customer service to our Library users. This position will be scheduled for 17.5 hours per week during public service hours.

Responsibilities

Reporting to the Hub Manager, the Office Aide:

• Works as part of a team to provide public service and assist with outreach activities
• Provides assistance to patrons on the use of computers and other technology or software
• Welcome patrons and respond to in-person inquiries related to the ESOL / Literacy unit
• Answer phone and in-person inquiries
• Check in/out books, maintain the print collection
• Issue library cards
• Maintain room reservation calendar
• Provide administrative support to the Hub Manager and Intake Advisor including photocopying, maintaining calendars and organizing meetings, etc.
• Order and maintain office supplies and program materials
• Assist in student intake (student registration, pretesting, posttesting)
• Maintain program files
• Perform data entry (ASISTS rosters, test scores, etc.)
• Performs related duties as required

Required Education, Experience & Skills

Required Education and Certifications

• High School Diploma or GED

Required Experience

• Demonstrated knowledge of computer services including on-line searching and Library resources preferred
• Successfully demonstrated public service experience with the ability to work well with a diverse patronage

Required Skills

• Proficiency with Envisionware and Sierra preferred
• Strong interpersonal, oral, and written communication skills
• Successfully demonstrated ability to work as part of a team
• Attention to detail
• Strong organization and planning skills, including the ability to perform multiple projects or tasks simultaneously
• Strong computer and other related technology skills, including MS Word, Excel, Powerpoint, Google applications, PCs, Macs and e-reader devices

Managerial/Supervisory Responsibilities

• N/A

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Public service library

Physical Duties

• Lifting up to 15 lbs
• Pushing book trucks
• Remain stationary for periods of time
• Daily use of a computer

Physical Required?

No

Union/Non Union

Local 1930

FLSA Status

Non-Exempt

Schedule

17.5 hours per week scheduled during branch hours

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library

Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).

About The New York Public Library

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at