Physical Therapy Aide/Receptionist

Customer Service Representative/Aide - Therapy Services

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Customer Service Representative/Aide - Therapy Services.

As a Customer Service Representative/Aide - Therapy Services role includes the entire Aide 5400 job description. In addition to the aide scope of service, the aide receptionist is responsible for scheduling of patients in their respective work areas, assisting with determining staffing needs to provide adequate patient care, verifying and completing insurance requirements, admitting patients, and communicating with patients and other health professionals to obtain needed information.

Schedule:

• 0.9 FTE (36 hours per week)
• Works 8-9 hour days Monday through Friday, with 1 day off per pay period

General Requirements:

• Must be able to put patients at ease and make them comfortable.
• Must be able to give clear instructions and work with minimal direct supervision.
• Must possess excellent interpersonal relationship and communication skills.
• Must be able to plan day-to-day activities and to work with minimal direct supervision.
• Must be competent in providing clinical care to the patient population described in the department's description of services section of the policy manual.
• Must be able to perform basic clerical duties including filing, phone and record keeping.
• Demonstrates and promotes customer satisfaction.
• Communicates with patient by phone and in person to gather required information to accurately schedule the patient
• Ensures completion of correct paperwork for patient care
• Communicates with insurance companies to ensure authorizations and coverage are in place
• Communicates with healthcare providers to gather needed information for treatment of the patient (prescriptions, office notes, multi-disciplinary plans)
• Communicates and is first contact for patients and staff about therapy services and programming
• Uses computer for scheduling programs, registrations, use of word and excel, and EMR.
• Proficient with phone, fax, scanning
• Performs other duties as assigned

Education:

• High school diploma required
• Office and computer experience required
• Experience in a health care setting preferred
• Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
• Basic Life Support Certification (BLS) will be required within 30 days of hire and every 2 years thereafter
• Possesses excellent computer skills and ability to learn multiple computer programs that may include: Mercy admitting and billing programs, electronic medical records, insurance websites, and Microsoft office.
• Possesses excellent communication skills in person and on the phone and deals frequently with protected health information. Must be able to communicate with customers experiencing pain, high stress, or dissatisfaction in a calm manner. Communicates clearly and effectively with other members of the healthcare team.
• Able to learn multiple insurances and carry out requirements for each.
• Admits patients into the Mercy system gathering needed information to complete process with consistent accuracy and provides explanation to patients
• Understands relevant healthcare topics related to patient's delivery of care and paperwork and is able to provide basic education to patients
• Works with frequent interruptions and competing tasks. Must possess strong ability to process information, prioritize and provide direction to staff including staff in aide role.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.