Operations Specialist - Senior Living

Job Description

Job Description

Join Our Team as an Operations Specialist!

Are you a seasoned senior living leader who thrives on stepping into complex situations, driving operational excellence, and supporting communities through times of transition? Health Dimensions Group is seeking an Operations Specialist to provide leadership, operational oversight, and strategic support across our managed senior living communities portfolio.

This unique role offers the opportunity to serve as a trusted operational leader, supporting communities during Executive Director vacancies, leaves of absence, organizational transitions, and special projects, while also helping develop future leaders and operational systems across our portfolio.

At Health Dimensions Group, we're all about making lives better—whether it's for our residents, clients, or the incredible people who work with us (that's you!). We believe in the power of hospitality, stewardship, integrity, respect, and humor®, and we bring those values to life every single day.

Now, let's talk about YOU and why you'll love this opportunity.

What You'll Do (AKA: Your Superpowers)Lead & Support Community Operations

• Serve as the Executive Director and primary operational leader for assigned communities during leadership transitions

• Partner with community leadership teams to establish priorities and operational goals aligned with HDG's Caring Above and Beyond philosophy

• Provide hands-on leadership and support to ensure continuity of operations, resident satisfaction, and team engagement

• Build strong relationships with residents, families, team members, clients, and community stakeholders

Drive Operational & Financial Performance

• Monitor community performance against key operational, financial, and quality metrics

• Develop action plans to improve outcomes and achieve organizational goals

• Provide oversight and direction related to:

  • Census and revenue management

  • Expense management

  • Sales and marketing initiatives

  • Workforce and people leadership

  • Clinical quality outcomes

  • Regulatory compliance

Ensure Clinical & Regulatory Excellence

• Partner closely with operational and clinical leadership to maintain survey readiness and regulatory compliance

• Collaborate with Regional Directors of Operations, Clinical Leaders, and People & Culture partners to support community success

• Stay informed on industry trends, legislative changes, and regulatory requirements affecting senior living and healthcare operations

Support Growth & Organizational Development

• Assist with onboarding and coaching new Executive Directors

• Support operational assessments, turnaround initiatives, survey preparedness efforts, and performance improvement projects

• Contribute to the development and enhancement of operational systems and best practices across the organization

• Partner with executive leadership to support growth initiatives, acquisitions, and newly managed communities

What You Bring to the Table (Besides Your Passion for Senior Care)Educational & Professional Background

• Bachelor's degree in Healthcare, Business, or a related field required

• Graduate degree preferred

• Licensed Nursing Home Administrator (LNHA) and Assisted Living licensure (LALD/AL) are required

• Healthcare Services Executive (HSE) credential preferred

Leadership & Operational Expertise

• Minimum of 8 years experience in leadership role(s) within healthcare communities

• Minimum 5 years experience in Skilled Nursing and Assisted Living leadership experience

• Previous multi-site or regional leadership experience preferred

• Strong understanding of healthcare operations, financial management, and regulatory compliance

Strategic Leadership Skills

• Proven ability to lead teams through change and operational challenges

• Strong coaching, mentoring, and leadership development capabilities

• Exceptional written, verbal, and interpersonal communication skills

• Ability to manage multiple communities, priorities, and projects simultaneously

• Highly self-directed with strong organizational and problem-solving abilities

Travel & Flexibility

• Ability to travel extensively throughout assigned markets and communities

• Open to supporting communities across HDG's current and future markets

• Comfortable working in a fast-paced, dynamic environment with changing priorities

• Ability to travel up to 80%

Perks & Benefits (Because You Deserve It!)

• Competitive compensation

• 401(k) retirement savings plan

• Medical, dental, and vision insurance

• Paid time off & volunteer time off

• Tuition reimbursement & professional development opportunities

• Flexible scheduling options

• Pet insurance & adoption assistance

Join Health Dimensions Group and make a meaningful impact by helping communities thrive during times when leadership matters most.