FleetSTATS Invoicing Support - Customer Care

FleetSTATS Invoicing Support - Customer Care

Location: New Bremen, OH, US, 45869

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

FleetSTATS Invoicing Support - Customer Care Location - Any Branch Location in the Eastern part of US

Job Duties

• Central Invoicing and Customer Support - Review account specific invoice within the central invoicing system on the company's Partner Extranet website. Ensure billing procedures are compliant with account guidelines and the customers work order system.
• Collaborate with DSPM, National Account Support Managers, and National accounts in efforts to support customer requests regarding invoicing and reporting.
• Assist in daily questions, requests, and overall support of each account.
• Dealer Network Support - Address Crown Dealer Network questions relative to customer service & billing requirements.
• Follow-up on questions involving invoice rejections and truck adds.
• System Maintenance - Assist with updating customer records and database setup tables. This includes database maintenance regarding equipment identification, transfers, address or location changes, asset disposals, and dealer servicing information.
• Reporting Update various customer reports monthly/quarterly and distribute to the appropriate groups.
• Maintain in-house reporting capabilities to support DS&PM & Account Manager requests

Minimum Qualifications

• *Must be able to work onsite 5 day a week in New Bremen, OH or an authorized Crown Branch, preferably in the Eastern part of the US.
• Less than 2 years' related experience
• Associate degree (Business) Non-degree considered if 6+ years of related experience along with a high school diploma or GED
• Occasional travel (0-5%) Occasional overnight stays (0-5%) Per 8-hour shift. Sit 8 hours and stand 0 hours. Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations). Regular interaction with others and performs a degree of independent work. Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard. Infrequent lifting, walking and climbing stairs. Occasional use of office equipment (copiers, printers, etc.)

Preferred Qualifications

• A four-year degree in business along with two years related experience.
• Excellent working knowledge of Microsoft Excel, data collection and reporting.
• Good interpersonal, communication, and organizational skills.

Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities