Customer Care Associate

About The Company Raben Trans European Germany GmbH is a leading logistics provider specializing in comprehensive transportation and supply chain solutions across Europe. With a strong focus on customer satisfaction, innovation, and operational excellence, Raben has established itself as a trusted partner for businesses seeking reliable freight and logistics services. The company prides itself on its commitment to sustainability, technological advancement, and fostering a collaborative work environment. As part of the Raben Group, a family‑owned enterprise with a rich history spanning decades, Raben Trans European Germany GmbH continues to expand its footprint while maintaining a personal approach to customer service and employee development. About The Role We are seeking a dedicated Customer Care Specialist (m/w/d) to join our dynamic team in Neutraubling. In this role, you will be at the forefront of our customer relations, ensuring seamless communication and operational efficiency within our land transportation division. Your primary responsibilities will include managing a portfolio of key clients, coordinating shipments, and providing proactive support to foster long‑term partnerships. This position offers an excellent opportunity for individuals passionate about logistics and customer service to contribute to a growing organization that values teamwork, initiative, and professional growth. You will work closely with various departments to ensure that customer needs are met with precision and professionalism, thereby reinforcing Raben's reputation for excellence in the logistics industry. Qualifications The ideal candidate will possess a completed commercial apprenticeship, preferably in the field of freight forwarding and logistics services. Prior experience within a logistics or transportation environment is highly desirable. Candidates should demonstrate strong communication skills, confidence in their interpersonal interactions, and the ability to handle complex customer inquiries effectively. Proficiency in German is essential, with good command of English to facilitate communication with international partners. A high level of commitment, teamwork spirit, and problem‑solving ability are crucial for success in this role. Additionally, familiarity with logistics software and systems will be considered an advantage. Responsibilities Manage and develop a dedicated customer portfolio within the land transport sector, ensuring high levels of customer satisfaction and retention. Proactively communicate with clients to address their needs, provide updates, and foster long‑term relationships. Monitor shipments, track deliveries, and coordinate with internal teams to ensure timely and smooth operations. Handle complaints, delivery obstacles, and damage claims efficiently, maintaining a customer‑focused approach. Prepare and review billing documents, ensuring accuracy in invoicing and reconciliation within our logistics systems. Manage receivables independently, following up on outstanding payments and resolving issues promptly. Collaborate with internal departments to optimize processes and improve service quality. Contribute to continuous improvement initiatives by providing feedback and insights from customer interactions. Benefits Comprehensive onboarding program to ensure a smooth transition into the Raben team, including participation in the onboarding event. Regular training sessions, personal development plans, and feedback meetings to support your professional growth. Financial perks such as asset‑building benefits, company pension schemes, and referral bonuses for recommending new colleagues. Health and wellness initiatives including access to company bicycles, annual sports challenges, fresh fruit, coffee, and water supplies. Flexible working hours and Gleitzeit arrangements to promote work‑life balance. Modern work environment with free parking spaces and a convenient, accessible location. Equal Opportunity Raben Trans European Germany GmbH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, sexual orientation, or disability. We believe that a diverse workforce fosters innovation, creativity, and a positive workplace culture. We encourage applications from all qualified individuals who are motivated to contribute to our success and grow with us in a supportive and respectful environment. #J-18808-Ljbffr