Technical Implementation Specialist

Role Description As a Technical Implementation Specialist, you'll help deliver a seamless onboarding experience for customers by coordinating implementations and supporting technical integrations from kickoff through to go-live. You'll work closely with customers and cross-functional teams to manage implementation projects, resolve technical issues, and ensure customers are set up for success. This role combines project coordination with hands-on technical problem solving and offers the opportunity to work across customer experience, technology, and operations. Location: Candidates must be based in the Pacific or Mountain Time Zone. Main responsibilities Lead customers through the onboarding and implementation process from kickoff to go-live. Coordinate implementation timelines, milestones and deliverables to support successful deployments. Facilitate customer meetings, communications and follow-up activities throughout implementation. Partner with Customer Success, Product and Technical teams to deliver a consistent customer experience. Identify implementation risks or blockers and work with stakeholders to resolve them. Support technical onboarding activities, including integrations, data setup and system configuration. Troubleshoot common implementation and integration issues, escalating more complex problems where appropriate. Communicate technical concepts and implementation progress clearly to both technical and non-technical audiences. Maintain implementation documentation and contribute to improving processes, workflows and reporting. Qualifications 4+ years' experience in implementation, customer success, technical support or a similar customer-facing technical role. Experience working directly with customers in a SaaS or technology environment. Experience coordinating multiple implementation projects and managing competing priorities. Working knowledge of APIs, data integrations, system configuration or data workflows. Experience supporting integrations such as SSO, rostering or data synchronisation. Demonstrates a structured approach to troubleshooting technical issues and recognising when escalation is required. Communicates clearly and effectively with customers and internal stakeholders. Experience maintaining implementation documentation and improving operational processes. Requirements Experience within SaaS, EdTech or implementation-focused environments. Familiarity with CRM systems, ticketing platforms and project management tools. Basic SQL or experience querying data. Experience using AI-enabled tools to improve implementation workflows, documentation or issue diagnosis. Ability to work within Pacific or Mountain Time Zones to support business needs. Benefits Competitive salary with bonus opportunities. Flexible work schedules. Comprehensive health and wellness benefits. Flexible time off plans. Career growth through development programs. Collaborative, innovative culture where your ideas matter.