Help Desk Technician
Quantum World Technologies Inc.
Role - Help Desk Technician
Location - Bellevue - Washington: (Onsite role )
The Support Engineer SE is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform
A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and
the platform The successful Support Engineer has the drive and intellectual horsepower to
resolve difficult customer issues directly supports customers through telephone and email escalates issues quickly when deep specific skills or other capabilities are required ability to use knowledge of the Microsoft 365 architecture and offerings to provide
Customer resolution and proactive customer recommendations has excellent communication skills and is fluent in English writes excellent case documentation and is able to handle challenging and politicallysensitive customer situations
Qualifications
SOFT SKILLS
- Effective polished interaction with customer to gather information quickly explain
- customer responsibilities in resolving issue communicate next steps and status
- and inspire confidence
- Handle challenging and politically sensitive customer situations including the
- appropriate use of all available resources communicate effectively with Support
- teams on complex issues
- Excellent spoken and written English communication skills
- Demonstrable troubleshooting skills
- Crossteam collaboration
- Logical and critical thinking
- Passion for technology and customer support
EXPERIENCE
- At least 2 to 3 years of Technical Support experience including experience in a
- customer facing or customer technical support role
EDUCATIONCERTIFICATION
- Graduate
- LANGUAGE
- Fluency in English
Technical Requirements
- Microsoft Teams and Skype for Business
- Must have Office 365 Knowledge
- Must have knowledge of Office 365 Administration
- HandsOn expertise with Microsoft Teams and Skype for Business
- Troubleshooting experience with Teams Sign in issues Calling issues and licensing issues
- Must have knowledge about Active Directory
- Must have knowledge about Skype for Business Hybrid
- Basic knowledge about SharePoint Online Skype for Business and Teams will be added advantage
- Basic knowledge about Skype for Business Server 2013 and 2016
- Knowledge about Server Roles
- Basic knowledge about Azure and Multi Factor Authentication
- Must have Good Verbal and written communications skills
- Must have very strong troubleshootingProblem solving skills
Skills
Mandatory Skills : Microsoft 365
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Bellevue, WA vacancy
- ...Help Desk TechnicianOur client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered...SuggestedContract workWork at officeRemote work
Bee Talent Solutions
Bellevue, WA1 day ago $32 - $40 per hour
...Job Description Job Description SUMMARY OF RESPONSIBILITIES A Senior Help Desk Technician bridges the gap between complex technical challenges and end user productivity, serving as a trusted escalation point and hands-on problem solver across both on-site and...SuggestedHourly payWork at officeImmediate startRemote workLink Consulting Services
Bellevue, WAa month ago- A Business System Analyst/Functional Analyst has 3-5 years of deep practical experience in the role, with repeated practice performing functional analysis in a variety of complex situations. A person in this role knows what techniques to use and what influences the usage...Suggested
NTT DATA
Bellevue, WA4 days ago - Covestic Inc. is seeking a Help Desk Technician to support PC and Mac environments from Bellevue, WA. The role emphasizes clear communication, rapid issue resolution, and guiding users through complex problems across chat, phone, and ticketing platforms. You will troubleshoot...SuggestedRemote work
- Milestone Technologies, Inc. in Bellevue, WA is seeking a proactive Help Desk Technician to support PC and Mac environments, troubleshoot complex issues, and deliver a world-class IT experience. You will handle chat, ticket, and phone requests, assist remote users, and...SuggestedRemote work
- ...knowledge transfer takes place within the team• Learn to coordinate installation of new software, document and test custom changes• Help to define, record, and execute application disaster recovery plans and proceduresSafety and Health for those without supervisory duties...Full timeWork experience placementWork at office
Northwest Bank
Bellevue, WA2 days ago $37 - $74 per hour
...Technologies . We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. Meet Your Recruiter Laura Duarte I have been in Technical Recruiting for over 20 years...Permanent employmentContract workRemote workProtingent
Bellevue, WA3 days ago- ...ensuring the business requirements are translated into strong technical and functional requirements.2. HR Domain experience is very helpful as these resources will understand how these systems help the business groups/customers and how the requirements are translated...Contract workRemote work
Perfict Global, Inc.
Bellevue, WA1 day ago $28 - $37 per hour
...stuck. We fix the problem and make them feel calm again. This is not a remote role. Who We Are We’re a team of six technicians (plus our self-proclaimed “Queen of the Nerds”). We take our work seriously, but we don’t take ourselves too seriously. There...Hourly payFull timeWork at officeNerdsToGo Bellevue WA
Bellevue, WA4 days ago- Genwest Systems Inc. is seeking a Tier 1 Support Technician to assist NOAA OR&R personnel from Seattle offices. The role focuses on diagnosing and resolving hardware, software, and network issues, provisioning IT assets, and maintaining inventory with strict security compliance...
- The Allen Institute is seeking a Help Desk Technician I - End User Support to assist Windows, Mac, and Linux users with hardware and software issues. This role emphasises fast ticket resolution, strong communication, and alignment with IT procedures in a dynamic environment...Work at officeRemote work
- IT Help Desk Technician (Contract - Approximately 2 Month Assignment) RPI Print, a global leader in print-on-demand, is looking for a Seasonal/Temp Help Desk Tech to support our Seattle team. This role provides hands‑on technical support for hardware, software, and network...Contract workTemporary workSeasonal workWork at officeWorldwideFlexible hoursShift work
- Join Range At Range, we're building towards a world where anyone can live the financial life they imagine for themselves. If that sounds like a mission you want to be a part of, let's create it together. We're building AI-powered wealth management. Investments, taxes...Work at officeRelocationMonday to Friday
Range
Bellevue, WA1 day ago - At Strong-Bridge Envision Consulting (an HCL Technologies company) , we work as true partners both with our employees and our clients, embodying our number one value: People First . Our team is driven by a desire to always learn, improve, and innovate. We take an open...Full timeInterim roleRelocationFlexible hours
Strong-Bridge Envision Consulting
Bellevue, WA4 days ago - Required Preferred Job Industries ~ Government & Military
US Navy
Mercer Island, WA4 days ago $20.51 - $27.75 per hour
...systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization's investments.Essential...The Energy Authority
Bellevue, WA1 day ago$30 - $40 per hour
...SENIOR SUPPORT & INSTALLATION TECHNICIAN - Bellevue, WA - $30-$40/HR Are you the person everyone turns to when a technical issue needs solving? Join a growing retail technology services company supporting independent grocers across the Pacific Northwest, California...Hourly payRemote workProven Recruiting
Bellevue, WA3 days ago- Role : IT Support Engineer with Exchange, Outlook, SharePoint, Teams, Power apps and IAM Security Location: Bellevue WA (Onsite) Duration: Full-Time/Permanent Interview Mode: In-Person Interview Job Description: Need exp. on Exchange, Outlook, SharePoint...Permanent employmentFull time
Quantum World Technologies Inc.
Bellevue, WA2 days ago - IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0258 Bellevue, PA0738 Processing CenterJob DescriptionA Senior Data Governance Analyst is a key member of the Data Governance Program at Northwest Bank and will lead the development, deployment, ...Full timeWork experience placementCasual workWork at officeShift work
Northwest Bank
Bellevue, WA1 day ago $80 - $90 per hour
...and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here ....Contract workLocal areaImmediate startPyramid Consulting, Inc
Kirkland, WA8 hours ago$82.7k - $130.1k
...culture of data-driven decision-making, and demands business intelligence that is timely, accurate, and actionable. This role will help scope, influence, and evaluate process improvements, and will contribute to Amazon’s success by enabling data-driven decision making...Flexible hoursAmazon
Bellevue, WA1 day ago- A leading tech staffing firm is seeking a Senior IT Business Analyst. This role serves as the critical link between business stakeholders and the software development team, ensuring functional requirements are well-defined and communicated. Responsibilities include leading...
- ...procedures.Participate in application governance, enhancement prioritization, backlog management, and release planning activities while helping define the long-term roadmap for the Dynamics 365 platform.Provide support during critical business operations, including month-end...Work at officeLocal area3 days per week
- ...Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff...Full timeFor contractorsWork at officeRemote workFlexible hours
Contact Government Services, LLC
Seattle, WA3 days ago $23.25 - $31 per hour
.... Our client is currently seeking a qualified Level 1 Support Technician to join their team onsite in Bellevue, WA and provide end-user... ...support skills Basic knowledge of networks, telecom, and computing Desk-side support service experience Wage Range The rate for this...Hourly payMinimum wageLocal area$78.48k
...team. In this role, you will serve as a trusted product expert, helping customers maximize the value of our solutions through responsive... ...Abilities Experience in a B2B SaaS technical support, IT help desk, customer success, or related role. Understanding of web applications...Work experience placementH1b- ...on data strategy, analytical infrastructure, and insight delivery Represent the data perspective in cross-functional conversations, helping non-technical stakeholders understand what the data can and cannot support What You Bring: REQUIRED 8+ years of progressive...
MacroHealth
Kirkland, WA8 hours ago $24 - $30.59 per hour
US-Technical SpecialistApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture...Local areaRelocationNight shift$25.38 - $38 per hour
...transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The... ...pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC...Temporary workLocal areaRemote workWorldwide- ...environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
Related searches
- application support technician Bellevue, WA
- technical solutions specialist Bellevue, WA
- help desk technical support Bellevue, WA
- desktop support analyst Bellevue, WA
- customer support technician Bellevue, WA
- technical support representative Bellevue, WA
- technical support associate Bellevue, WA
- help desk administrator Bellevue, WA
- tech assistant Bellevue, WA
- remote (work from home) technical support representative Bellevue, WA