Help Desk Technician

Help Desk TechnicianOur client is seeking to contract with a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies.Responsibilities:Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolutionActive Directory Account maintenanceManaging access to internal and external collaboration spacesPC Lifecycle ManagementInventory Receiving, & TrackingFulfil software requestsBusiness travel supportDemonstrate and assist with remote access to client's resourcesAssisting with onboarded as assignedKey Qualifications and Skills:Communicate openly and display respect and a desire to foster teamwork.Able to quickly learn and implement new conceptsCalm in stressful situations and able to think through those situations to find the best outcomeCustomer service ability and interpersonal skillsOrganizational skillsProactive on finding areas within our process that can be improved and making these suggestions to the teamHighly adaptable with problem solvingThe successful candidate will possess a high degree of trust and integrity.Actual position starting level and title will be determined based on assessment of qualifications.Areas for development include:Supporting customers and clients both in person and remotelyRapid deployment imaging technologies MDT and SCCMWindows 10\11 in a domain-managed environmentA general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.General understanding of Multi-Factor Authentication methods.A general understanding of modern Information Security principles and practicesExperience with a commercial ticketing system JIRAAn understanding of desktop and laptop hardware