Human Resources Representative

Role Description

The Human Resource Representative serves as a point of contact for HR Services, Talent Acquisition coordination, and the primary contact to evaluate criminal convictions in the background check process and provide hiring recommendations to the appropriate hiring manager. Supports Ross Stores Inc.’s background check screening process and is responsible for researching and executing quality evaluation and resolution of “needs review” background checks in compliance with applicable laws and company procedures. The HR Services Representative is responsible for receiving, routing, and responding to calls from store management, field leaders, corporate and distribution centers on matters related to:

• Support of the recruiting and onboarding process
• Assisting with locating HR policies and procedures
• Providing guidance on basic policies and procedures
• Working closely with various other support functions to resolve matters
• Collecting and disseminating information quickly, clearly, and accurately to the appropriate workgroup through the case management system
• Identifying and immediately escalating critical matters
• Identifying priorities and problems requiring action and facilitating communication for timely responses

The Human Resources Services Representative partners with their Manager to regularly review performance in delivering high-level customer service.

The base pay range for this role is $22.69 – $32.79, dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.

Qualifications

• Bachelor’s Degree or higher preferred
• 1-3 years administrative experience
• MS Office skills, including Word and Excel
• Ability to communicate clearly and effectively (verbal and written) with organizational awareness and sensitivity
• Attention to detail
• Ability to handle confidential and sensitive information with discretion
• Ability to meet or exceed established service level expectations
• Ability to apply general rules to specific problems to produce answers

Requirements

• Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
• Provides support to internal staffing and human resources systems from the initial creation of the requisition, tracking of activity, and the final offer processes.
• Receives large volume of incoming calls from various levels of associates, responding to routine inquiries following established procedures.
• Collects and disseminates information to designated workgroups from clients calling a general HR phone number.
• Logs all inquiries into a case management system used by the Company, recording and maintaining call history and outcomes.
• Takes immediate partnership for any critical or risk-involved cases to ensure a quick and timely response.
• Tracks and reports on workload & customer service requests.
• Responsible for all aspects of assigned background screening adjudications for all business units, including:
• Validating applicant and associate credentials
• Performing an individualized assessment in compliance with legal guidance to evaluate the candidate’s suitability for hire or promotion
• Researching candidate qualifications/eligibility by contacting applicants and outside entities
• Determining whether the background check should be passed or failed
• Partnering and advising clients of outcomes based on results of background screening
• Works directly with the background check vendor and vendor system to accurately track the status of background check adjudication.
• Acts as a liaison between the legal department, HR, and the background check vendor to resolve issues and refine processes.
• Responsible for accurate data entry of all background checks in HR Case Management System and accurate reporting of results.
• Interfaces with managers, supervisors, and recruiters to interpret and report background check results.
• Develops solid knowledge of current background check laws; drafts customized letters and follows process flows as required.
• Performs special projects and other duties as assigned.

Company Description