Software Support Specialist

Job Description

Job Description

Become our new Application Specialist II

Our support team takes care of cinemas all over North America, empowering the magic of the movies! Join our team of growing Application Specialists to enhance your technical and communication skills, ultimately becoming an expert in Vista’s cinema software. You’ll get to and play a key role in installing, configuring, and supporting software.

This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

About Vista

Vista is a global leader in film industry software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 65 countries around the world including the USA, Canada, Mexico, UK, India, China, Hong Kong, Taiwan, Australia, New Zealand and others. We offer lots of great benefits you can check out below:

• Flexible schedules and work remote 50% of the time!
• 4.5 Day work week (1/2 day Fridays)
• Medical, Dental and Vision coverage

• 401(k) with company match
• Generous Time Off (Paid Vacation, Sick Leave, Maternity/Paternity Leave)
• Great office culture with organized social outings and activities

Your responsibilities

• Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed
• Expected to collaborate across regions and departments, taking on diverse tasks and initiatives. Whether on an ad hoc basis, temporarily, or as part of a structured rotation program, you'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects
• Willingness to learn about MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problems
• Become knowledgeable of the Vista Group software and the cinema industry to effectively serve clients.
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions.
• Build strong relationships with clients and team members.
• Be available on bi-monthly rotation for urgent after-hours support
• Other responsibilities as assigned

Requirements

What you will need to bring

• Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
• Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
• Strong analytical/critical thinking skills and problem-solving abilities
• Friendly, positive personality and excellent interpersonal skills
• Creativity in using technology to find and measure meaningful results

What would be nice to have:

• Professional work experience in technical troubleshooting or a scholastic equivalent
• Knowledge or interest in the cinema industry
• Knowledge in MSSQL Server and T-SQL and base level understanding of relational databases
• Working knowledge of Windows OS, hardware, and networking
• Bachelor’s degree
• Experience working with theatre or restaurant POS systems

Benefits

SALARY BAND - $80,000-$85,000 per annum

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. We offer:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Free Food & Snacks
• Sponsored social events
• Work From Home/Office (50/50)
• 4.5 Day work week

Shared Standards 

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew 

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate.

Shine a Light 

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark. 

Make it Happen 

• We make good things happen as people and as teams through our focus on delivery. 

Chase Great 

• We challenge ourselves and each other to keep improving. 

Sound like a team you'd want to join? Apply today, we can't wait to meet you!

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.