Residential Install Supervisor Charlotte NC

Install SupervisorThe DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.Overhead Door Company of Charlotte™, a DH Pace Company, Inc. is seeking to hire an Install Supervisor for our Residential Operations team in Charlotte, NC! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!What You'll DoAssist with daily scheduling of all jobs; ensuring customers' preferences are metProvide immediate problem-solving assistance to office staff or service techniciansConstantly monitor in Real Time service technicians' schedules in computer to maximize efficiency and profitabilityTrack for jobs completed and place follow up calls to customers to ensure expectations were metFacilitate processing of completed jobs to ensure proper handling of materials and accurate billingResponsible for timely completion of all administrative paperwork associated with this positionPerform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessaryParticipate in planning process and establishing department goals and objectivesOther duties assigned by managerWhat You BringBachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be consideredExperienced using Microsoft Office applicationsMust have a valid driver's license and a good driving recordAbility to effectively communicate with the customer and represent the company in a professional mannerStrong aptitude for technical applications and mechanical systemsWhat We OfferComprehensive medical, dental, and vision coverage — available your first full monthGenerous paid time off plus paid holidays and floating holidaysCompany-paid life insurance, short-term disability, and long-term disability401(k) with employer matchHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsVoluntary benefits including supplemental life and critical illness coverageEmployee discounts for you and your immediate familyCompetitive compensation with annual performance reviewsSuccessful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesDH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.