Area Business Office Manager

Overview We are looking for a Area Business Office Manager that is a people-person with leadership skills and has a knack for efficient processes. The Area Business Office Manager (ABOM) is an individual contributor role that oversees 2 communities to support the Business Operations within their assigned communities and reports to the General Manager. Responsibilities Communicate effectively with General Managers and other community leaders to provide ongoing support and guidance regarding Business Office Operations. Liaise with Head of FP&A, home office support teams, officials & vendors inside and outside of the organization. Conduct ongoing training of the Lead Concierge roles and external business office support team to improve regulatory compliance and effectiveness of all business office functions. Audit regulatory files and develop compliance reports. Collaborate with GMs and Community Directors to improve regulatory staff compliance. Demonstrate conflict resolution skills and commitment to continuous improvement. Educate regarding Relias Learning Management System to include password resets, revising supervisor access, training/support for users, troubleshoot problems as needed. Develop efficiencies that promote productivity, improve workflow, provide quality service and that demonstrate adherence to company’s values and hallmarks. Collaborate with Head of FP&A to align common goal and tasks. Electronically upload and implement all electronic filings for Employee and Resident Files within SharePoint to have all Business Office files electronically saved for efficiency. Process all area communities’ social security verifications and submit to external support team. Manage resources effectively. Scan all check deposits and send paperwork to external business office support for processing into Yardi. Handle all high-level resident and family complaints or issues. Practice effective team behavior. Collaborate with and back up other administrative team members, as needed. Efficiently submit documentation through DocuSign, updating templates when necessary. Manage appropriate Aegis account access for external support team and Lead Concierge within assigned communities. Working cross functionally with other departments (Regulatory/Accounting/Risk Mgmt., etc.) to establish and communicate new processes and best practices for Business Office Operations. Creating, developing and implementing revised processes for ABOM and external support team including appropriate training and materials. Special projects and other tasks as assigned. Qualifications Bachelor's degree in business administration, finance, or a related field or equivalent experience 2-5 years of experience in business office or a similar field Knowledge of federal, state and local regulations pertaining to the operation of Assisted Living and Memory Care Communities Knowledge of Accounts Receivables, Accounts Payables and Payroll principles Strong analytical and problem-solving skills Strong communication skills Strong leadership skills and proven ability to work successfully with cross-functional teams Ability to meet budgets and control costs Knowledge of computers, internet, and software applications including Microsoft Word and Excel, payroll and HR systems Ability to maintain resident and employee privacy and confidentiality. Must meet all health requirements, including acceptable results on tuberculosis (TB) screen. Must meet State requirements on criminal background check. Min Salary USD $81,000.00/Yr. Max Salary USD $83,000.00/Yr. #J-18808-Ljbffr Aegis Living