Manager, Software Technical Account Managers

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Location & Reporting Location: Hybrid based out of our Atlanta office with travel up to 40%. Reports to: Senior Director, Customer Deployment & Technical Account Management. Direct Reports: Up to 15. Responsibilities You will lead a team of Technical Account Managers who serve as Axon’s operational presence inside public safety agencies – embedded onsite, deployed regionally, or traveling to support critical milestones. Your team owns what happens after the sale: deployment execution, technical stabilization, platform adoption, and the sustained customer relationships that drive retention and growth. Leadership & Development Coach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement models. Set clear standards for execution quality, customer engagement, and onsite presence where applicable. Build technical depth across both hardware and software product lines – your team needs to be fluent in the full Axon ecosystem. Drive performance management, skills development, and succession planning aligned to where the business is heading. Create a culture where ownership, initiative, and continuous improvement are the baseline. Portfolio Delivery Ensure consistent execution of hardware deployments, software implementations, and integrated workflows across your assigned agencies. Provide oversight for end‑to‑end delivery: deployment planning, risk management, cross‑functional coordination, and lifecycle support. Ensure TAMs are managing dependencies across hardware provisioning, network readiness, software configuration, and agency workflows effectively. Establish and maintain the playbooks, standards, and operating rhythms your team runs on. Executive Engagement Serve as the escalation point for agency command staff, IT leadership, and internal Axon stakeholders when your team needs senior leadership in the room. Coach TAMs on executive communication, value articulation, and leading customers through complex change. Partner with Sales, Professional Services, Support, and Product to align delivery with customer commitments and long‑term strategy. Advocate for your customers internally – ensure risks, needs, and expansion opportunities are surfaced and addressed. Data‑Driven Performance Own the metrics that matter: deployment timelines, issue resolution SLAs, platform adoption, CSAT, NPS, and program health. Identify systemic risks or friction points across your portfolio and drive corrective action before they become customer‑impacting. Use operational data to continuously refine delivery models and improve outcomes at scale. Coverage & Continuity Provide leadership‑level support during critical incidents, complex deployments, or agency‑impacting events. Ensure coverage across all TAM engagement models – your team should never leave a customer without a point of contact. Stay situationally aware across the portfolio without reverting to individual contributor work. Qualifications 8+ years in customer‑facing technical delivery, program management, or complex technology deployment environments. 5+ years leading senior individual contributors in high‑accountability, customer‑facing roles. Experience scaling execution through teams operating across multiple delivery models – you’ve led distributed teams, not just local ones. Executive presence and confidence engaging command‑level or senior customer stakeholders in high‑visibility situations. Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations. Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows – enough to coach your team credibly. Data‑driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feel. Ability to operate effectively in fast‑moving, ambiguous environments while maintaining clarity and accountability. Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information. Familiarity with law enforcement software systems such as CAD or RMS, preferred. Benefits Competitive salary and 401(k) with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Snacks in our offices. Benefits listed herein may vary depending on the nature of your employment and the location where you work. We are an equal opportunity employer that promotes justice, advances equity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. #J-18808-Ljbffr Axon