Benefits Coordinator

The Dr. Solomon Carter Fuller Mental Health Center (Fuller) inpatient service is seeking a person centered, detailed orientated Benefits Coordinator to research insurance and income benefits of individuals with Mental Health and Substance Use issues, and to support application of benefits for individuals who lack current entitlement benefits. The selected candidate will display excellent skills in establishing relationships with individuals served, an ability to assess an individual's current benefits, excellent skills in working with care providers and creative problem-solving in order to support community service access that meet the needs of individuals with mental health and substance use concerns.


Schedule: This position is full-time 37.5 hours on the day shift. The days off is Saturday and Sunday.


Duties and Responsibilities (These duties are a general summary and not all inclusive):

• Provides education to newly admitted patients regarding admission procedures, admission notices, patient rights
• Interviews patients to assess health insurance, income benefits and other entitlements that they are receiving
• Conducts research re: client entitlement benefits, takes initiative to identify and clarify conflicting information re-entitlement benefits
• Provides education to patients regarding health and income eligibility criteria and resources
• Assists patients to apply for benefits
• Provides weekly update of status of entitlement benefits and applications in database format to social workers and other hospital staff
• Provides education to treatment team members re: eligibility criteria and application process for income and health insurance benefits
• Enters Pre-registration and Registration information into the Electronic Medical Record system
• Documents patient education, applications submitted and response of agency responsible for determining patient eligibility for benefits
• Collaborates with treatment team members and community based providers and engages in creative problem-solving to ensure that patients being discharged have health insurance and income resources at the point of discharge
• Participates in Hospital Performance Improvement and Quality Care Initiatives
  
  

Required Qualifications:

• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities
• Capacity to gather and assemble items of information in accordance with established procedures through interviewing and observing individuals and by examining records and documents
• Ability to prepare clear, concise, logical narratives and maintain accurate records of information provided orally or in writing
• Ability to determine the applicability of client data, to draw conclusions and make appropriate recommendations
  
  

Preferred Qualifications:

• Knowledge of referral sources available for providing services to clients, including available health insurance benefits, income benefits, community support and social services resources
• Demonstrated knowledge of the social and economic barriers of the diverse client population and the related impact on employability and self-sufficiency
• Ability to effectively communicate and maintain accurate records both orally and in writing
• Aptness to understand persons from different ethnic, cultural and/or economic backgrounds
• Ability to demonstrate empathy toward those with emotional stress, trauma, substance use concerns and legal problems and to maintain a calm manner in stressful and/or emergency situations
• Capacity to prioritize and organize several tasks and demonstrate problem solving skills under adverse working conditions
• Ability to use personal computer (PC) based systems and applications
• Given the population served, bilingual or multilingual fluency

Agency Mission:

The Dr. Solomon Carter Fuller Mental health Center, (Fuller) 60 bed inpatient psychiatric facility provides comprehensive, information and timely forensic evaluations for individuals to determine pre-trial competency and or criminal responsibility. We also provide quality, integrated care to support an individual's recovery process through ongoing psychiatric treatment and care.

We envision an environment that is committed to preventing restraint and seclusion in which leadership and staff model compassion, caring, and hope.

An environment where individual's strengths are recognized and these strengths are utilized to foster hope, facilitate self-determination, and promote physical health and well-being so the individual can become more resilient, forge lasting community alliances, and supports in order to live a fulfilling life.


Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at View phone number on click.appcast.io Ext. #4.

Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None:


Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.


Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza


An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.