Housekeeping Inspector

This role requires weekend, holiday, and morning availability. This is a part-time position with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations.

Embassy Opening:

WHY WORK FOR US?

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family's needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!

COMPANY INFORMATION

Located in downtown Buffalo, the Embassy Suites Buffalo is a beautiful 123-All suite hotel located at the stunning Avant building which also boasts upscale and sky-high condominiums, Class A office space and world-class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular downtown, city and lake views, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location near mass transit.


Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.


We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com)

Hampton Opening:

WHY WORK FOR US?

In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family's needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!

COMPANY INFORMATION

Located in Amherst, NY, the Hampton Inn Buffalo- Amherst is strategically located between two popular destinations - the Amherst Recreation Complex and the University at Buffalo North Campus. The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town. The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.

We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com)

Job Summary

The Housekeeping Inspector plays a key support role within the housekeeping leadership team by inspecting guest rooms, hallways, and public areas to ensure they meet Hilton brand cleanliness, presentation, and operational standards. The Housekeeping Inspector helps maintain high-quality housekeeping outcomes through inspections, documentation, and coaching support. This position does not directly supervise staff but plays a key role in quality assurance and team support.

Essential Functions:

% Time Spent

Room and Area Inspections:

• Assists the Executive Housekeeper with assigning and monitoring daily room and task assignments.
• Conducts inspections of guest rooms, hallways, public areas, and back-of-house to ensure Hilton cleanliness standards are met and verifies completion of room assignments.
• Reports any discrepancies or issues in room readiness or quality to the Executive Housekeeper.
• Ensures proper room setup and amenity placement.
• Monitors and replenishes stock rooms and carts with proper supplies and complete quarterly linen inventory.
• Performs hands-on cleaning duties of suites, rooms, and other areas as assigned during peak occupancy periods or as needed to support departmental operations.
• Guarantees a high standard of customer service by providing information to guests about hotel services, activities and local attractions.
• Tracks room occupancies by communicating information to hotel front desk or utilizing automated property management systems.
• Collaborates with Engineering and Property Operations for facilitation of repairs and maintenance concerns or safety hazards.
• Monitors lost and found program.
• Ensures compliance with safety, sanitation, and health standards.

85%

Support and Feedback:

• Provides feedback to housekeeping staff on cleaning quality and opportunities for improvement.
• Supports onboarding by assisting with new team member orientation on brand standards and room readiness.
• Re-inspects rooms after corrective action is needed.
• Provides feedback to the Executive Housekeeper on staff performance or operational concerns.

10%

Guest and Team Interaction:

• Greets guests politely and professionally when encountered.
• Responds to guest inquiries about service or amenities and directs guests to appropriate departments as needed.

5%

Other Duties and Responsibilities:

• Supports other departments as needed
• Assists front of house staff or other departments upon request.
• Keeps track of daily rooms cleaned for CPOR purposes.
• Attempts to communicate with guests in guest's native language, if applicable.
• Reports maintenance deficiencies, safety hazards, accidents, or injuries.
• Follows Personal Protective Equipment (PPE) requirements, and report any defective, damaged, or lost PPE including equipment that does not fit properly to management.
• Follows all safety procedures and be able to recognize and act in emergency situations.

Education and Experience:

• High School Degree or equivalent required.
• 1-2 years of supervisory experience in hotel housekeeping preferred.
• 4 or more years of hotel housekeeping experience preferred.

Knowledge, Skills & Abilities:

• Ability to read, write, listen, and communicate and effectively in English. Spanish fluency a plus.
• Strong interpersonal skills and customer service orientation, with an ability and willingness to effectively communicate with employees and guests.
• Strong knowledge of hotel housekeeping and room inspection procedures.
• Ability to follow and enforce all hotel standards, including safety procedures and standards.
• Excellent knowledge of company policies and procedures, and the ability and willingness to ensure that company policies and procedures are consistently followed by all team members.
• Ability to temporarily replace a staff member and clean rooms or other hotel areas when necessary.
• Ability to read and verify room numbers and assignment sheets
• Ability to move and operate large objects such as carts, vacuum cleaners, furniture, bags of linens and inventory.
• Ability to walk, inspect, and work across multiple guest room floors.
• Ability to arrive to work on time when scheduled.
• Ability to effectively use hotel software systems and reporting tools
• Ability to operate in a 7-day per week, 24-hour per day business setting.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant standing, walking, and inspecting rooms
• Constant near and far vision.
• Constant speaking and hearing required.
• Frequent climbing stairs, standing and walking, grasping with hands and arms.
• Occasional lifting and carrying up to 50+ lbs., pushing and pulling occasional up to 80+ lbs.
• Occasional sitting, crouching, bending, stooping, reaching.
• Occasional exposure to cleaning chemicals.

No immigration or work visa sponsorship will be provided for this position.

Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.