Service Technician - Outdoor Power Equipment (Mountville)

Job Title

Definition of a Hero in this position

• Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
• Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
• Customer Advocate: Acts as a problem solver, analyzing team member needs and challenges to provide effective, innovative, and tailored solutions, and thereby supporting customers.
• Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
• Humility and Positive Communication: Teachable, values others' ideas, avoids gossip, and always communicates respectfully.
• Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
• Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
• Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.

Responsibilities

• Diagnose and Troubleshoot: Identify issues with small engines, including lawnmowers, snow blowers, chainsaws, and other equipment. Ability to diagnose, calibrate, and repair electronic fuel injection and hydraulic systems, using EFI & OEM software.
• Repair and Maintain Commercial Lawn Equipment: Perform repairs, replacements, and routine maintenance on small engines to ensure optimal performance. Types of equipment includes wheel loaders, skid loaders, compact and utility tractors, and commercial zero turn mowers.
• Conduct Inspections: Inspect equipment to determine mechanical problems and perform tests to ensure engines are functioning correctly.
• Customer Service: Communicate with shop manager about the status of repairs, service recommendations, and provide clear estimates for labor and parts.
• Clean and Maintain Equipment: Clean and store tools, equipment, and vehicles to ensure longevity and safe operation.
• Adhere to Safety Standards: Follow all safety protocols to prevent accidents, injuries, and ensure compliance with regulations.
• Record Keeping: Maintain accurate service records, including parts used, labor hours, and work completed.
• Perform Seasonal Maintenance: Provide specialized services for seasonal maintenance, such as winterization of engines or spring startup checks.
• Assist with Training: Support new employees or trainees in learning proper techniques and safety protocols.

Qualifications

• Experience: Five (5) or more years are required working with outdoor power equipment, such as commercial lawn equipment, compact and sub-compact tractors, in a repair or service capacity.
• Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling. Must have good eyesight and normal hearing for diagnosing and troubleshooting equipment. Mechanical Aptitude: Working knowledge of engine and hydraulic theory, the associated principles, and materials of equipment. Must have a mechanical talent and natural attraction to how machines work. Has a demonstrated ability to operate hand and power tools associated with equipment repair work.
• Reading Skills: Comfortable reading and understanding service manuals, schematics, and parts diagrams.
• Basic Mathematical Skills: Able to perform basic math calculations.
• Computer Skills: Skilled in using dealer management software.
• Attention to Detail: Documenting issues, verifying unit details, and following processes consistently.
• Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
• Dependability and Accountability: Takes ownership of tasks, follows through on commitments, and ensures deadlines and customer satisfaction are met.
• Customer Service Orientation: Provides friendly, professional customer service, actively listening to and addressing concerns while following proper communication protocols.
• Collaboration and Teamwork: Works effectively with team members across departments to ensure seamless and efficient customer service experience.
• Communication Skills: Communicates clearly with colleagues.
• Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.

Benefits:

• Eight Paid Holidays per year.
• Paid vacation policy.
• Health, vision, and dental insurance with an employee contribution.
• Company contribution toward supplemental insurances
• Retirement Savings Plan - Safe Harbor 401k with company match
• Paid phone plan.

Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.