Member Service Associate - Capital East Region #1

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! About The Team When you join our team, you will be part of the Capital East Region, which includes Troy Hoosick Street, Troy - Brunswick, Troy - HVCC, North Greenbush, East Greenbush, and Schodack Branch Locations. You will welcome members and visitors, delivering professional and friendly service to meet their needs and deepen relationships, thereby supporting the Credit Union's mission. What You’ll Do Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting and reporting fraud or irregular activities. Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship. Respond to general member inquiries related to products, services, lending, and other topics. Problem‑solve and resolve member issues in a timely manner. Promote awareness and education of self‑service resources, including all digital channel offerings. Actively participate in cross‑selling initiatives, campaigns, promotions, and events in support of branch and corporate goals. Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities. Achieve goals and objectives provided by management. Ensure compliance with all applicable policies, procedures, and regulatory guidelines. Qualifications High School Diploma (or GED) and customer service experience preferred, or equivalent combination of education and experience. Excellent interpersonal skills. Flexibility to work out of any location at any time as business needs dictate. Ability to lift at least 10 pounds and stand for long periods of time. Additional Skills & Traits for Success Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. Ability to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as strong interpersonal interaction skills. Starting Compensation: $20.00 - 21.00/hr., plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at View email address on click.appcast.io . #J-18808-Ljbffr Broadview Federal Credit Union