Client Support Analyst

Client Support Analyst

Are you a proactive problem-solver with a passion for providing top-tier client service? Do you thrive in a fast-paced environment where every interaction makes a difference? If so, U.S. Legal Support wants you on our team!

As a Client Support Analyst, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. You'll handle a high volume of interactions via phone and email while working collaboratively with other departments to resolve inquiries. Whether assisting with hybrid proceedings or managing front desk duties, you'll play a crucial role in delivering exceptional service every day.

Location: Houston, TX - On-site

Schedule: Monday - Friday; 8:30am-5:30pm

What You'll Do:

• Respond to client inquiries via phone and email with professionalism and urgency.
• Act as a liaison between departments to ensure seamless issue resolution.
• Support office operations by assisting at the front desk when needed.
• Facilitate hybrid legal proceedings via Zoom and handle document-related tasks.
• Provide an outstanding client experience from start to finish.

What We're Looking For:

• High school diploma or equivalent.
• A customer-focused mindset with strong communication skills.
• Ability to learn and navigate multiple systems with ease.
• A team player who thrives in a collaborative environment.
• Strong organizational skills with the ability to prioritize and meet deadlines.
• Legal experience is a plus, but not required!

Perks & Benefits:

At U.S. Legal Support, we believe in taking care of our team. We offer comprehensive benefits including medical, dental, and vision coverage, as well as parental leave and LifeLock identity protection to keep you and your family secure.

Join a team that values your skills and invests in your success. Apply today and be part of something great at U.S. Legal Support!