Director Front Office

Join our team as Director of the Front Office! Step into the spotlight as our Director of Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed. Responsibilities Directs all things Front Office, from guest check‑in/check‑out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement. Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars! Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay. Launches creative marketing and up‑selling strategies to fill rooms and boost revenue, while keeping the team up‑to‑date on all hotel happenings and promotions. Stays emergency‑ready with certifications, leads daily reporting and decision‑making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way. Education & Experience At least 6 years progressive experience in front desk leadership; or a 4‑year college degree and at least 4 to 5 years of related experience; or a 2‑year college degree and at least 5 to 6 years of related experience. Specific brand experience/OnQ PMS Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred. Excellent communication, problem‑solving, and multitasking skills, with the ability to meet deadlines and manage complex issues. Proficient with Windows Operating Systems and capable of analyzing and using financial and data information. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Benefits Daily Pay Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan #J-18808-Ljbffr Dua Hotel, Autograph Collection by Marriott