Supervisor, Registration Solutions

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E's team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers

About the Role
Join The Collective's Registration Solutions team as a working supervisor who knows registration inside and out and loves helping a team do great work together. This role supports The Collective business in a fast-paced, idea-driven environment where collaboration, creativity, and high-touch client service matter every day. You'll split your time between leading a team and managing your own programs, keeping service levels strong and projects moving smoothly. If you're energized by solving problems, building team trust, and making complex registration work feel seamless, this could be a great fit.

You're Good At
* Leading with a collaborative, team-first mindset in a creative, deadline-driven environment
* Managing online registration programs from setup through reporting while keeping timelines, data, and attendee experiences on track
* Using Cvent and Excel to handle complex registration details with accuracy and confidence
* Communicating clearly with clients, attendees, suppliers, and internal teams, even when priorities shift quickly
* Mentoring and training others, giving thoughtful feedback, and helping a team grow while staying accountable to results

You Might Also Have
* Experience supporting large-scale programs, multi-hotel events, or projects with multiple registration managers and third-party suppliers
* Onsite registration management experience and the ability to troubleshoot calmly in the moment
* A background in hotel operations, meeting registration, meeting planning, or event logistics
* Confidence presenting updates, statistics, and progress in internal and client-facing meetings
* A bachelor's degree, ideally in Hospitality, Event Planning, or a related field

You Should Know
* If you are based in Chicago, this role is hybrid: you'll work from the downtown Chicago office Tuesday through Thursday and from home Monday and Friday. Virtual candidates will also be considered.

Ready to bring your registration expertise and leadership style to a creative, high-impact team? Apply now.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:Less than 25%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Registration Solutions is between $70,000 - $75,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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