Member Service Representative (Late Shift)

TEKsystems is hiring Member Service Representatives for a Fortune 100 Financial Institution in Pensacola, FL.

Job Description

• Respond to inquiries and requests from members in a high-volume, structured contact center environment.
• Provide information regarding products and services while delivering exceptional customer service through active listening and problem solving.
• Perform transactions related to savings accounts, checking accounts, consumer loans, credit cards, IRAs, and other financial products.
• Identify opportunities to recommend additional products and services that meet members' needs.
• Handle approximately 80-100+ calls per day while maintaining quality and service standards.

Qualifications

• High School Diploma or GED required.
• 2-3 years of recent customer service experience.
• Experience in a call center, banking, collections, mortgage, administrative, receptionist, professional office, or high-volume retail environment preferred.
• Strong written and verbal communication skills.
• Strong computer skills, typing ability, and data entry experience.
• Ability to work in a fast-paced, high-volume environment.
• High-speed internet (fiber optic or cable service required for hybrid eligibility).

Schedule

Training

• Monday-Friday
• 3:00 PM - 11:30 PM CST
• Fully onsite for the first 6-8 weeks

After Training

• Monday-Saturday OR Sunday-Friday (one weekend day off and one rotating weekday off)
• Available shifts include:
  • 2:00 PM - 11:30 PM CST
  • 3:00 PM - 12:30 AM CST
  • 5:00 PM - 2:30 AM CST
• Must have a 9.5-hour window of flexibility to work assigned schedules
• Schedules are provided two weeks in advance
• Opportunity to work hybrid after training if internet requirements are met

Pay & Benefits

Pay: $19.75/hour

Eligible employees may have access to:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short and Long-Term Disability
• Critical Illness, Accident, and Hospital Coverage
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• PTO, Vacation, and Sick Leave

Location

Pensacola, FL

Workplace Type

Hybrid

If you're looking for an opportunity to join a Fortune 100 financial institution, gain valuable banking experience, and grow your career in a customer-focused environment, apply today with your updated resume

This is a Contract to Hire position based out of Pensacola, FL.

The pay range for this position is $19.75 - $19.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Pensacola,FL.

This position is anticipated to close on Sep 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.