Customer Service Representative - State Farm Agent Team Member
McArthur Fountain - State Farm Agent
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
As a Customer Service Representative with the Mack Fountain Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Responsibilities
- Make outbound calls to schedule quotes and follow-ups
- Generate referrals from conversations you have daily
- Network with existing customers and community contacts
- Request Google reviews and recommendations after interactions
- Use social platforms professionally to promote services
- Convert warm inquiries to auto, home, renters, life, or health policies
- Manage quotes, follow-ups, renewal outreach, and documentation
- Self-motivated individuals who stay active without supervision
- Comfortable speaking to customers by phone and in person
- Goal-oriented personality who enjoys measurable results
- Professional communication and consistent attendance
- Willingness to obtain insurance licenses (if not currently licensed)
- Prior customer service or sales experience is helpful, not required
- Must be able to pass Florida insurance licensing within 30–45 days
- Ability to stay organized in a fast-paced, activity-based role
- Confident asking for referrals and reviews
- Base salary + monthly incentives
- Commission opportunities based on production
- Bonus eligibility for referrals, written applications, and reviews
- Monday -- Thursday: 8:00 AM to 5:00 PM
- Friday: 8:00 AM to 12:00 PM
- Occasional community events or outreach opportunities
- Individuals who like goals, clear expectations, and accountability
- People who enjoy talking to others and building connections
- Candidates who want to grow into a strong producer role over time
- You need constant direction to stay productive
- You avoid asking for referrals or business
- You prefer only reactive customer service work
Vacancy posted a month ago
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