Account Manager

Job Description

Job Description

We are looking for a customer-focused Account Manager to support client relationships and help drive smooth day-to-day service operations. This contract-to-permanent position is ideal for someone who can balance account coordination, problem-solving, and cross-functional communication while maintaining a high standard of responsiveness. The person in this role will partner with sales, supply chain, and finance teams to ensure customer expectations are met and accounts are managed with accuracy and care.

Responsibilities:
• Oversee assigned customer accounts to maintain strong service levels, operational consistency, and overall client satisfaction.
• Respond to customer questions and requests promptly, providing attentive support and clear follow-up on open items.
• Coordinate customer specifications and account details in alignment with internal sales and operations guidelines.
• Partner with supply chain teams to support on-time delivery and help align order execution with customer expectations.
• Assist sales throughout the customer lifecycle, including onboarding support, account reviews, retention efforts, and analysis preparation.
• Work with accounting and finance teams to help resolve claims and support timely credit-related activities for new and existing customers.
• Investigate customer concerns and sales-related issues, then take initiative to develop practical solutions that address recurring challenges.
• Contribute to a productive, team-oriented service environment while helping document effective client service practices and report quality or food packaging safety concerns when needed.
• Serve as a central point of coordination across departments to help keep the full service cycle moving efficiently.
• Complete additional assignments as needed to support business and customer service objectives.• Experience managing customer accounts in a business-to-business environment.
• Background in account management, inside sales, or customer service support roles.
• Ability to build strong relationships with clients and internal teams across multiple departments.
• Skilled in handling inbound inquiries with professionalism, urgency, and attention to detail.
• Strong communication and problem-solving abilities with a focus on customer satisfaction.
• Comfortable preparing reports, spreadsheets, and basic account-related analysis.
• Ability to manage multiple priorities and follow established procedures in a fast-paced setting.