Americas Regional Resilience & Protection Manager

Americas Regional Resilience & Protection Manager Job Title: Americas Regional Resilience & Protection Manager Job Description Summary: A regional specialist and subject matter expert in physical protection and operational resilience for implementing and overseeing Cushman & Wakefield’s (C&W) resilience & protection strategy. Acting as an ambassador for “Enterprise Resilience & Protection” (ER&P) matters across the Americas business and supporting operational teams to develop, implement and maintain procedures, programs and initiatives covering physical protection and resilience in line with C&W policy. Responsible for Protection at the Category 1 locations in region, and the strategic assessment of organizational protection vulnerabilities and developing strategic initiatives to minimize, control and mitigate potential threats. Prioritizing focus on protecting employees and key internal and external stakeholders from potential protection threats impacting their personal safety/protection. Core Responsibilities This Americas Regional Resilience & Protection role will be responsible for identifying areas of potential strategic organizational security risk and developing robust mitigation controls, policies, procedures, and guidance in accordance with a developed and coherent protection and resilience strategy. The role will work across all C&W departments across the Americas and therefore senior stakeholder engagement will be critical to the candidate’s success. The candidate must have demonstrable experience in developing senior stakeholder relationships and influencing change and improvement. As a minimum, the candidate will therefore require a proven track record in effective protection risk management and operational resilience management to be successful. Foster and maintain relationships with key service line and geographical stakeholders across North America as well as Central and South America; advise and support senior stakeholders in understanding and managing critical and at times complex ER&P matters, including crisis events as they may arise. Support C&W’s travel protection management program and partner organizations e.g., International SOS. Oversee Protection controls for Category 1 locations in region, ensuring physical protection practices and technology are fully operational, and support the executive protection program within Region. In accordance with a defined Resilience & Protection strategy at regional level, implement regional performance improvement initiatives to raise awareness and improve operational outcomes. Manage crisis management and resilience programs to policy at a regional level for interpretation and use locally by operational businesses across the Americas. Act as a trusted advisor to senior leaders within the Americas region when CMT is activated, with a permanent position on the North America, Central and Southern America Crisis Management Team(s). Scan for new related legislation and work with local operational business to interpret requirements and meet legal compliance. Identify and assess new and emerging geo-political organizational threats as they arise and take action to support the business to mitigate strategic risks. Act as a regional ambassador for resilience & protection, implementing templates, policies, and support materials for use by the operational business and providing support as required to implement. Represent C&W as required in relation to client audits, meetings, and presentations to provide assurances of C&W’s focus on regional resilience & protection. Lead and champion the ongoing improvement of C&W’s Resilience & Protection management systems, ensuring that these align to International Standards as applicable. Coordinate the activities of ER&P resources around the region to effectively deliver relevant strategic initiatives including crisis management planning and exercising regimes. If necessary, take part in crisis management meetings during incidents where resilience and protection are a factor. The successful candidate will take an active role within the global EHS Team assisting with the development of regional templates, guidelines and the implementation of global tools and processes. A wider knowledge of quality and safety management would be a distinct advantage. Qualifications & Experience Educated to diploma or degree level in a Resilience & Protection or an equivalent discipline, the successful candidate will have demonstrable experience of developing, implementing and refining models of Resilience & Protection management aligned with international standards. Detailed knowledge of the ISO standard 22301:2019 Business Continuity Management Systems (BCMS). Detailed knowledge and practical application of protection in facilities and property management including the management of manned guarding and the management of CCTV, and Access control systems, Genetec being the global platform. Well-versed in OSHA CFR 1910 & 1926 standards and knowledge of OSH Canadian Law across provinces. Experience working in a multi-site environment in the corporate facilities, retail, property, or service delivery sector preferable. Proven track record of working independently to influence senior stakeholders. Experience in developing successful stakeholder relationships in a national role. Competent in using IT engagement tools e.g., Microsoft Teams, video conferencing etc. to deliver meetings and training sessions. Wider quality management and health and safety knowledge would be an advantage. Proven skills and qualities in relationship and stakeholder management, influencing skills, commercial awareness and pragmatic problem-solving skills. Professional and proactive with excellent relationship building, the ability to coach and influence change. Ability to operate at a senior level with senior executive stakeholders. Commercially aware and able to act calmly and with authority in a crisis. Ability to deal with major incidents and advise executive team on appropriate action in any protection-related incident. Effective response to complex inquiries, problem solving, innovative solutions, considering commercial factors and future needs. Works well as part of a team but can also work alone, capable of dealing with diverse stakeholders. Excellent presentation skills and confidence at delivering complex messages to varied stakeholders of differing seniority. Sensitive to varying cultures and operational styles between countries; tailor solutions to national requirements. Exceptional time management skills, ability to work and deliver under pressure. Fluent in English; additional languages such as Spanish / Portuguese are a plus. Full, clean driving licence. Benefits & Compensation Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. The compensation for the position is: $134,300.00 - $158,000.00. Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The company will not pay less than minimum wage for this role. Equal Opportunity Employer Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us. #J-18808-Ljbffr