Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my first agency in 2011 and expanded with a second location in 2021. Today, our team includes 11 members working together across both offices. My journey with State Farm started as an intern, then a full-time team member while earning my MBA, and shortly after, I became an agent. That experience shaped how I lead today - with a strong focus on growth, teamwork, and long-term success.

I attended Stephen F. Austin State University and grew up in the Duncanville area. I’ve been married for 15 years, and my wife and I have four kids who keep life busy and fun outside the office. Family is a big part of who I am, and that same family-style approach carries into our office culture.

Our team works closely together, celebrates wins, and makes time for outings and events that build strong relationships. We’re looking for someone who is hungry, positive, outgoing, and growth-oriented - someone who brings energy to the team and is excited to perform at a high level.

For our team, we offer PTO and paid holidays, a 401k, health benefits, work-life balance, and licensing reimbursement. If you’re looking for a place where you can grow with a supportive, high-energy team, this could be the right opportunity for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Rick Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.