Customer Service Representative (CSR)

Customer Service Representative

Power the Customer Experience in a Fast-Paced Environment

Step onto the front lines of a high-energy industrial operation where precision, speed, and customer satisfaction drive everything we do. As a Customer Service Representative (CSR), you won't just answer calls—you'll serve as a critical connector between customers, sales, and field operations, helping keep projects moving and production on track.

In this role, you will be immersed in a hands-on manufacturing and vendor service environment, supporting customers who rely on OASIS for timely solutions and high-quality service. From managing quoting and order coordination to supporting field teams and overseeing real-time sales activity, your contributions will play a direct role in driving operational success and regional growth.

Partnering closely with the South Regional Manager, you'll play a key role in expanding our footprint—strengthening long-term client relationships while identifying new opportunities to grow business in a competitive industrial market.

If you thrive in a fast-paced, detail-driven environment and enjoy being at the center of action—where customer needs, production timelines, and sales goals intersect—this is your opportunity to make a measurable impact.

What You'll Do

• Coordinate with scheduling and operations teams to align customer and vendor needs with production and field service availability

• Serve as the primary point of contact for customers and vendors, delivering high-quality customer service in a fast-paced manufacturing environment

• Manage inbound customer and vendor inquiries, resolve issues, and ensure a seamless experience in a production-driven setting

• Maintain customer data and track sales opportunities within the OASIS CRM system

• Process requests, generate and manage sales opportunities, and support the full sales lifecycle from intake through fulfillment

• Partner closely with the Regional Manager to keep opportunities progressing and aligned with project timelines

• Prepare accurate and timely quotes based on customer specifications and internal input

• Identify and support new business opportunities to drive regional revenue growth

• Perform a multi-faceted role supporting day-to-day office operations, including vendor coordination, purchasing, shipping/receiving, and logistics support

• Assist with general office needs to ensure smooth and efficient operations across a high-output, manufacturing-focused environment

What You Bring

• Strong customer service and communication skills, with the ability to support both customers and vendors in a fast-paced manufacturing environment

• Experience with quoting, purchasing, invoicing, and customer service processes, preferably within an industrial or manufacturing setting

• Basic understanding of manufacturing operations, equipment, or field service environments

• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems

• Excellent organization, time management, and attention to detail

• A proactive, self-starter mindset with the ability to manage multiple priorities

• A collaborative approach with the flexibility to take on a multi-faceted role supporting both office and operational needs

Why This Role Stands Out

This is more than a traditional CSR role—you'll operate at the center of a fast-paced manufacturing environment, supporting both customers and vendors while keeping operations running smoothly. Your multi-faceted contributions to office operations, logistics, and sales support directly impact production, customer satisfaction, and overall business success.