Customer Service Representative

Veterinary Emergency Referral Center is looking to add an experienced overnight Veterinary Receptionist to our emergency animal hospital. Our team values top-quality medicine and works hard to stay up to date on the latest advancements and encourages continual growth!

Compensation:

• Starting at $17/hr, will increase with advanced knowledge & experience

• Additional $2/hr shift differential after 10pm available for overnights! 

Anticipated Schedule:

• Three 12-hour shifts, Overnights 8pm - 8am 

• Rotating weekends and Holidays

Benefits:

• Uniform Allowance

• PTO

• Paid Holidays

• Employee Pet Discount

• 401k

• Medical/ Dental/ Vision

• Disability Insurance

• Life Insurance

• And more!

A little about you: A skilled and motivated representative with attention to detail, strong communication skills with both clients and team members, and the ability to multi-task with a positive outlook in a fast paced environment. You enjoy interacting and building relationships with clients, understand the importance of clear & effective communication, and are committed to outstanding client service and exceptional patient care.

As a Client Service Representative your responsibilities will include, but not be limited to:

• Promoting and maintaining exceptional customer service.

• Handling busy, multi-line phone system.

• Scheduling appointments for all departments, check clients in and out.

• Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.

• Act as a liaison between clients and clinical staff, ensuring clear and concise communication.

• Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions. 

Requirements for the Role:

• High School diploma or equivalent, 2+ years of Veterinary Customer Service or Hospitality Experience

• Basic knowledge of veterinary environment, terminology, and protocols. Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. 

• Demonstrated professionalism in all interactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner. Attention to detail, alongside excellent verbal and written communication skills with both clients and team members.

• Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently. 

• Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.

• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

About Us:

VERC is an emergency and referral hospital with 11 doctors. We are fast-paced and high-intensity.

Our team is committed to educating our clients on how to keep their pets healthy year-round. We stay on top of the latest advances in veterinary technology, and above all, remember that each patient needs to be treated with loving care.

Apply today and join our team! For more information about our hospital, please visit our VERC homepage. 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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