Infrastructure Analyst

Infrastructure Analyst - Patch Management (ServiceNow)

We are seeking an Infrastructure Analyst to support enterprise patch management activities and serve as the primary liaison between patch management and application teams. In this role, you will coordinate patch schedules, facilitate change management activities, communicate patching requirements, and ensure timely execution of infrastructure changes in a fast-paced environment.

The ideal candidate has experience working in IT infrastructure or operations, strong knowledge of ITSM platforms such as ServiceNow, and a proven ability to manage multiple priorities while maintaining a high level of customer service. You will be responsible for tracking and documenting change schedules, providing status updates, troubleshooting issues, and communicating technical information clearly to both technical teams and management.

Candidates should possess strong written and verbal communication skills, experience with change scheduling and change management processes, and the ability to coordinate meetings and drive discussions across cross-functional teams. Experience with ServiceNow, Jira, or similar ITSM tools is required. ITIL or other change management certifications are a plus.

EDUCATION AND EXPERIENCE REQUIRED:

Minimum of 4 years higher education and/or work experience.

Prior experience reading and digesting technical information.

Detail-oriented.

Proven written and verbal communication skills.

Prior experience communicating technical problems to management.

Strong customer focus, including ability to manage customer needs and multiple work priorities.

Prior experience providing updates and statuses.

EDUCATION AND EXPERIENCE PREFERRED:

Bachelors degree in technology-related field.

Minimum of 5 years higher education and/or work experience.

Certifications or special training in related technologies.

Job Type & Location

This is a Contract position based out of Buffalo, NY.

The pay range for this position is $29.90 - $49.84/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Buffalo,NY.

This position is anticipated to close on Oct 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.