Desktop support

Cozen Technology Solutions INC

Required Skills & Experience 1–3 years of experience in: IT Support Desktop Support Field Services Help Desk Support Working knowledge of: Windows Operating Systems Endpoint Deployment and Hardware Installation Microsoft 365 Applications Basic Networking Concepts (TCP/IP, Wi-Fi, VPN, DNS) Ticket Management Systems Strong troubleshooting and problem-solving skills. Excellent customer service and communication abilities. Strong organizational and documentation skills. Ability to travel to local sites and perform physical device deployment and setup activities. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills & Experience 2+ years of experience supporting enterprise environments. Experience supporting large-scale: Device Refresh Programs PC Deployments Network Migration Projects Knowledge of: Microsoft Intune Windows Autopilot Active Directory ServiceNow IT Asset Management ITIL Framework and Support Processes Experience in healthcare, technology, or large enterprise environments. Familiarity with deployment automation and endpoint lifecycle management.

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Vacancy posted 3 days ago

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