Guest Focus & Supplier Operations Coordinator

Manage assigned guest injury and illness cases, prioritizing based on established guidelines. Communicate with guests via phone and email using approved templates and tone, ensuring clarity and professionalism. Coordinate with Field Staff and Regional Teams to support ongoing guest needs. Accurately document case details and updates in internal systems. Assist in tracking and organizing guest feedback data to support team reporting and insights. Supplier Operations Responsibilities: Execute assigned tasks to support securing subcontractor services and updating vendor contracts. Input and maintain accurate vendor, contract, and service data in company systems. Escalate discrepancies or risks to Leads or Managers for resolution. Ability to manage multiple tasks and deadlines in a structured environment. Proficiency in Microsoft 365. Familiarity with Salesforce or reporting tools is preferred. Additional language skills are a plus. On-Site, Berkeley, CA 4 days in-office, 1 day work from home Founded in 1979, Backroads is the world’s leading guest-focused travel company, offering luxury Biking, Hiking & Walking, and Multi-Adventure Trips for active people of all ages and experience levels. But we’re more than a travel company —we’re pioneers in crafting extraordinary experiences that bring people closer to the world and each other. We blend innovation, precision, and an unrelenting drive for excellence, drawing strength from our roots as a long-standing, family-run, global company. ​ We set the benchmark in active travel and raise it every year. ​ ​We move fast, act with integrity and strive for high-quality results. We celebrate diversity and are committed to creating an inclusive environment for all employees. New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.