Medical Front Desk Representative

Job Description

Job Description

Medical Front Desk Coordinator (Full-Time, In-Person) — Acworth, GA

Location: Acworth, GA (In-Person)
Job Type: Full-Time
Schedule: Monday–Friday (hours to be discussed)
Compensation: Competitive, based on experience

Position Summary

We are seeking an experienced Medical Front Desk Coordinator to join our team in Acworth, GA . This is a full-time, in-person role for someone who is professional, organized, and comfortable working in a fast-paced medical environment. The ideal candidate has strong insurance verification experience, understands HIPAA/PHI requirements, and has basic familiarity with medical coding .

Key Responsibilities

• Greet patients, check in/out, and maintain a welcoming front office environment

• Schedule appointments, manage calendars, and confirm visits

• Verify insurance eligibility and benefits (copays, deductibles, authorizations, referrals)

• Collect copays/self-pay payments and provide receipts

• Maintain accurate patient demographics, documentation, and forms in the EHR/PM system

• Communicate with insurance companies and assist with resolving coverage and claim-related issues

• Coordinate with clinical and billing teams to ensure smooth patient flow and accurate information

• Follow HIPAA compliance standards and protect PHI at all times

Required Qualifications

• 2+ years of medical front desk / patient access experience

• Hands-on experience with insurance verification
  
  
• Strong understanding of HIPAA and PHI privacy rules
  
  
• Familiarity with medical coding basics (CPT/ICD-10 terminology)

• Strong communication and customer service skills

• Reliable, detail-oriented, and able to multitask

• Comfortable with EHR/PM systems and Microsoft Office (Excel/Outlook)

Preferred Qualifications

• Behavioral health / mental health clinic experience

• Prior authorization and claim follow-up experience

• Payment processing experience (copays/self-pay, refunds)

• Bilingual a plus