Customer Service Representative

$40 per hour

United Talents

Category: Administrative & Clerical

Location: Charleston, WV

Type: Contract to Perm

Job ID: 1679916

United Talent Staffing is looking for a full-time Customer Service Representative in Kanawha Valley with experience .

Job requirements:

Answer inbound calls and respond to customer inquiries regarding home repair and maintenance services
Schedule service appointments and coordinated technician dispatch
Provide customers with service estimates, pricing information, and timelines
Collected and documented detailed job descriptions to ensure accurate work orders
Maintain customer records, invoices, and service history in company database
Follow up with customers after service completion to ensure satisfaction
Resolve customer concerns or complaints in a professional and timely manner
Communicate with technicians to update customers on arrival times and job status
Manage daily scheduling to maximize technician efficiency and productivity
Assist with upselling additional services when appropriate
Maintain a friendly, professional tone to build strong customer relationships

Pay and Shift: Monday - Friday 8am - 5pm, pay starts at 17 per hour.

Requirements:

High school diploma or equivalent.
Reliable transportation
Previous experience in a front office or Customer Service role
Ability to pass a background check.
Ability to multi-task
General construction knowledge
Exceptional time management, communication, and customer service skills.
Strong verbal and written communication skills
Computer & software knowledge (Microsoft Suite)
High level of accountability, efficiency, and accuracy.
Strong sales skills are a plus.

Perks & Benefits:

Unlimited Referral bonuses! (Each referral you send that works 40 hours you will receive $40, when they reach 100 hours you will receive an additional $100)
Medical (after 60 days on assignment)
Weekly pay via direct deposit or pay-card

How to apply: To schedule an immediate interview call View phone number on click.appcast.io or you can apply directly at utalent.com

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Vacancy posted 1 day ago

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