Commercial Account Manager

Commercial Account ManagerBoston, Massachusetts, United States Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.About UsReachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We're growing and currently looking for a Commercial Account Manager in the US to join us.Role DescriptionAs a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer's business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.Key Responsibilities Include The Following:Own retention, renewals, and growth across a portfolio of existing customersBuild strong, multi-threaded relationships across key stakeholders and decision-makersDrive upsell, cross-sell, and expansion opportunities within existing accountsProspect to expand Reachdesk's contractual opportunities within your book of business across teams, departments, and use casesLead renewal and commercial conversations, including pricing, terms, and negotiationRun strategic account planning and business reviews tied to customer priorities and measurable outcomesIdentify customer challenges early and work cross-functionally to solve themQuarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomesMaintain strong forecasting discipline and pipeline visibility across your book of businessRepresent Reachdesk with confidence and professionalism in executive-level discussionsAbout You5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenueSales, SDR/BDR, or account executive experience strongly preferredExperience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferredDemonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of businessTrack record of creating pipeline and generating new opportunities within existing accountsStrong commercial judgment and problem-solving abilityProven ability to build executive-level relationships across complex organizationsStrong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex conceptsHighly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environmentAbout The Benefits — Here Are Just SomeCompetitive salary, stock options, and 401(k) matching programDental, hearing, vision, and life insuranceFlexible PTOA super collaborative working culture populated by innovative, fun, and dedicated people.*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.