Patient Services Specialist

Patient Services Specialist I

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Location: Onsite in Pensacola, Florida

Responsibilities:

• Demonstrates the ability to fully and accurately utilize IndiCare and all its functionality for successful claims management.
• Identifies and qualifies patients for patient assistance programs at assigned facilities.
• Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP.
• Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions.
• Interfaces appropriately with PAP representatives.
• Conforms to all changes in PAPs as evidenced by most recent program changes in IndiCare.
• Establishes business relationships with assigned hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs.
• Interfaces appropriately with assigned key account associates with information relevant to additional products and services provided by Cencora and its subsidiaries.
• Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently.
• Readily assists on special projects within job scope to improve reimbursement optimization when requested by management.

Education:

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy coordination, patient services, insurance verification, or healthcare customer service, or a related field required.
• Pharmacy Technician (PTCB CPhT or NHA ExCPT) or equivalent certification preferred.