Patient Services Advisor

Job Description

Job Description

Patient Services Advisor (PSA)

Are you a customer-focused professional who thrives in a fast-paced environment? Do you have a passion for helping people and providing excellent service? Community Health Northwest Florida is looking for an enthusiastic and organized Patient Services Advisor (PSA) to join our dental team! In this key role, you’ll be the first point of contact for patients, ensuring they feel welcomed, informed, and supported throughout their visit.

As a PSA, you’ll provide top-notch customer service, maintain accurate patient records, and help manage appointments, payments, and patient needs. If you’re ready to contribute to a compassionate and caring community, we want you on our team!

Customer & Patient Services

• Warm and Welcoming: Greet each patient, client, or visitor with a friendly, professional, and genuine welcome.
• Effective Communication: Apply the AIDET communication framework (Acknowledge, Introduce, Duration, Explanation, Thank You) to ensure positive and clear interactions.
• Assist with Needs: Determine the purpose of each visit and direct patients to the right department or team member.
• Patient Comfort: Address patient concerns, answer questions, and maintain a comfortable, organized reception area.
• Confidentiality: Ensure patient privacy by adhering to HIPAA and clinic policies.

Registration & Scheduling

• Appointment Management: Schedule appointments efficiently and confirm them in advance to optimize patient flow.
• Accurate Record-Keeping: Verify and update patient demographic and financial information, ensuring all details are correct in the Practice Management system.
• Insurance & Payments: Verify insurance coverage, process co-pays, and inform patients of any existing balances.
• Sliding Fee Program: Assist patients in applying for the Sliding Fee Program and refer them to financial counselors as needed.
• Dental Service Coordination: Collaborate with clinical staff and communicate effectively regarding schedule changes and patient needs.

Team Support & Administrative Tasks

• Teamwork: Work cooperatively with the dental team to ensure smooth clinic operations and positive patient experiences.
• Office Organization: Maintain an orderly front desk area, ensuring the environment is welcoming for all patients.
• Problem-Solving: Handle patient complaints or concerns with professionalism, resolving issues or escalating as needed.

• Impact: You will directly contribute to the well-being of the community by ensuring that every patient receives excellent care and service.
• Collaboration: Join a dynamic team that values teamwork, professionalism, and patient-centered care.
• Career Growth: Develop your skills in a fast-paced healthcare environment while providing meaningful service to underserved populations.
• Work-Life Balance: Enjoy a consistent work schedule while helping make a difference every day.

• Experience: Previous experience in a dental office, patient registration, or customer service is highly preferred.
• Skills: Proficient in managing electronic health records, multi-tasking, and using dental scheduling software (Dentrix is a plus).
• Customer Service: Strong interpersonal communication skills with the ability to engage diverse individuals in a friendly and professional manner.
• Technical Skills: Proficiency with Microsoft Word, Outlook, and dental software systems.
• Education: Associate’s degree preferred, but not required.

• Customer-Oriented: You approach every interaction with a positive, solution-focused attitude.
• Detail-Oriented: You ensure all patient records are up-to-date, complete, and accurate.
• Organized & Efficient: You can juggle multiple tasks while maintaining a high level of accuracy and professionalism.
• Team Player: You work collaboratively and contribute to a positive team environment.
• Ethical & Confidential: You understand the importance of patient confidentiality and adhere to all safety protocols.

• Professionalism: Ensure your behavior aligns with clinic values, including ethics and confidentiality.
• Effective Communication: Use clear and timely communication tools to ensure smooth patient experiences.
• Teamwork: Collaborate with colleagues to resolve issues and improve clinic operations.
• Problem-Solving: Assess and resolve patient issues while maintaining a calm and professional demeanor.

If you're ready to make a positive impact in the lives of patients and contribute to a compassionate healthcare team, apply today to become part of CHNWF!