Front Desk Receptionist

Job Description

Job Description

St Thomas Rheumatology is looking for a Receptionist to join our team in our Nashville/ Gallatin office. The Receptionist will greet and assist visitors and clients of the organization.

The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. 

St. Thomas Rheumatology Consultants is looking for a dependable, professional, and patient-focused Front Desk Medical Receptionist to join our rheumatology practice.

• Greet and check in patients in a professional and friendly manner
• Check patients out and schedule follow-up appointments
• Answer and direct incoming phone calls
• Schedule new and established patient appointments
• Verify patient demographics and insurance information
• Collect copays and outstanding patient balances
• Assist patients with questions and direct clinical questions to the appropriate staff
• Scan, upload, and organize medical records and documents
• Handle incoming faxes and paperwork
• Maintain accurate patient information in the EMR system
• Confirm appointments and assist with rescheduling
• Communicate professionally with patients, providers, pharmacies, and other medical offices
• Maintain patient confidentiality and follow HIPAA requirements
• Work closely with medical assistants, nurses, providers, billing, and management
• Maintain a clean, organized, and professional front desk
• Follow all office policies and procedures
• Perform additional front-office duties as assigned

• Previous medical front desk or healthcare experience preferred
• Excellent customer service and communication skills
• Professional telephone etiquette
• Strong computer and organizational skills
• Ability to multitask in a busy medical office
• Attention to detail and accuracy
• Dependable and punctual
• Professional appearance and attitude
• Ability to work well as part of a team
• Ability to handle difficult or upset patients professionally
• Willingness to learn our EMR and office procedures

• Provide respectful and compassionate patient service
• Arrive on time and be dependable
• Maintain patient confidentiality
• Communicate professionally with patients and coworkers
• Follow office policies and management direction
• Take responsibility for assigned duties
• Work as a team to provide an efficient patient experience

Requirements:

• Associates degree is preferred
• A high school diploma is required
• Proficient with Microsoft Office Suite
• Reliable, professional, courteous and patient
• Excellent communication skills
• Preferred Nextgen EMR system.

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