Shift Supervisor

Zone ManagerZone Managers, hourly Shift Supervisors, are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.DUTIES AND RESPONSIBILITIES:Service:Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and proceduresTrain and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating ProceduresOperations:Facilitate opening and closing of storesDirect the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functionsEnsure store merchandising standards are consistently executed per the company guidelinesCoordinate, monitor and align team resources to maximize sales and service potentialResolve basic IT /register issues and escalate as necessaryEnsure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediatelyPrepare for and participate in inventories; verify high risk countsFinancial/Business:Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special eventsCommunicate daily with the team; look for additional ways to drive business through product, processes, or peoplePeople/Leadership:Serve as the Manager on Duty providing leadership during assigned shiftsDirect, coach, and train Associates in their daily job assignmentsRepresent and support the company by fostering strong business relationships within the airport communityMonitor and address performance issues in a timely manner through a partnership with AGM or GMContribute feedback on Associate reviews and provide input on Associate counselingOther duties as assignedEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.