Patient Service Representative

Job Description Summary:

Performs scheduling, reception, and other assigned department operational tasks.







Skills:
Communication -Participates in customer service performance improvement projects. Validates messages by clarifying expectations and verifying understanding of agreements/action plans. Uses effective interpersonal skills that are age appropriate with customers. Uses special needs resources (translation, phone services) to communicate with customers that speak another language or have hearing/speech disorders.
Establishes effective working relationships between internal and external customers.Seeks opportunities for feedback to improve effectiveness of own communication. Integrates learning into changes in behavior, approach, and actions.
Customer Service - Greets clients, MDs, referral sources and staff with eye contact, smiling & acknowledging person by name. Explains provider delays to client. Assists provider by getting client started on any initial paperwork. Maintains confidentiality according to department policy. Responds to client and co-worker needs & concerns as appropriate.
Financial Responsibilities - Demonstrates flexibility in work practices.
Supports organizational cost containment.Takes initiative in using time effectively. Actively sets priorities and adjusts to unscheduled situations. Accepts responsibility for own actions and outcomes.Initiates communication with others to ensure job is completed successfully.
Quality - Cooperates with initiatives to improve work processes. Tries new ideas and new ways of doing things with guidance. Notifies appropriate resources when issues or problems arise. Completes quality assurance monitoring tools as specified for department. Utilizes appropriate processes or tools to document identified problems to promptly initiate problem solving plans. Makes sound decisions and demonstrates ability to handle situations not covered by written or verbal instructions. Promotes quality outcomes in complex, new/unusual, or other high-risk clinical situations, collaborating or seeking additional resources as needed. Completes quality-monitoring tools as specified. Keeps abreast of new developments in field, discipline, or functional area.
Telephone Skills -Answers telephones within 3 rings and in a professional manner. Transfers calls appropriately. Takes complete messages.
Completes client scheduling per department policy. Works with service provider to maintain efficiencies in scheduling.
-Must have 1 year customer service and computer skills.
-Medical or hospital setting preferred

Education: H.S. Diploma or Equivalent - Required

Languages:

English

Read

Required

• CUSTOMER SERVICE
• COMPUTER SKILLS
• SCHEDULING
• RECEPTION
• TELEPHONE SKILLS

Additional

• QUALITY ASSURANCE MONITORING TOOLS
• CONFIDENTIALITY
• INTERPERSONAL SKILLS
• COMMUNICATION
• MEDICAL OR HOSPITAL SETTING