Surgical Coordinator

Clerical Support Specialist

Performs various clerical duties for the practice manager and/or supervisor, clinical team, or physicians, including: answering telephones, taking messages for providers, scheduling surgical procedures, obtaining pre-authorizations, entering information into the surgical scheduling system.

Responsibilities:

• Work with the clinical team to schedule patient procedures.
• Obtain insurance authorizations for surgical procedures.
• Assist the patient in scheduling pre-procedure testing
• Inform the patient of the surgical appointment and pre-procedural requirements
• Handle incoming call volume promptly and in a professional manner
• Ability to provide a high level of customer service and satisfaction
• Provide call confirmations to patients
• Schedule appointments correctly and ensure pertinent information is entered into the electronic medical record accurately.
• Schedule patient appointments and procedures according to established policies and procedures.
• File or scan records into electronic medical records.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.
• Float to other offices as required for adequate coverage.

Qualifications/Requirements:

Experience: Minimum of two years in a medical office. Minimum of two years of customer service support experience. Bilingual Spanish-speaking candidates preferred, but not required.

Education: High school diploma or GED

Licenses / Certifications: N/A

Other: N/A

Maria Fareri Children's Hospital, a member of the WMCHealth Network