Systems Operations Engineer 4 - Contingent

Position: Systems Operations Engineer 4 - Contingent
Location: Chandler, Arizona
Duration: Contract
Job ID: 177375

Job Overview:
We are seeking a highly skilled Systems Operations Engineer 4 to join our Mainframe Production Support team. This contingent role involves providing critical support for automated credit, rewards, and credit card hub applications in a specialized, non-standard environment. The ideal candidate will have strong hands-on mainframe application support experience and the ability to work collaboratively in a follow-the-sun model alongside offshore teams.

Responsibilities:

• Provide Level 2/3 production support for automated credit, rewards, and credit card hub applications.
• Monitor production systems to ensure stability and uptime.
• Analyze and troubleshoot failed mainframe jobs (JCL).
• Perform root cause analysis and support ad hoc job executions.
• Partner with Production Control to restart and recover failed jobs.
• Respond to business user requests and application team needs.
• Maintain and update incident tracking using tools like ServiceNow, JIRA, and Confluence.
• Monitor and respond to application group mailboxes.
• Document incidents, resolutions, and create JIRA stories for follow-up.

Qualifications:

• 5 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work, consulting, training, military experience, or education.
• Strong experience in Mainframe Production Support, including application support.
• Proficiency in technologies/tools such as JCL, COBOL, CICS, DB2, CA7, IDCAMS, and Mainview.
• Experience with file tools like File Manager, File Analyzer, and EZTRIEV.
• Familiarity with ticketing and documentation tools such as ServiceNow, JIRA, and Confluence.
• Ability to work in a high-volume, production-critical environment.
• Adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $55/hr-$65/hr on W2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at Show phone number. To report any concerns, please email us at View email address on jobs.pinnacle1.com

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