Customer Support Technician II - Autonomous Commercial Landscaping

Job Description

Job Description

We are seeking a Customer Support Technician to support customers in diagnosing and correcting autonomous robots in our Autonomous Commercial Landscaping division in Longmont, CO. Job Requirements: Technician will support ASI internal customer "ASI Durability" and ASI external customersResponsible for diagnosing errors with autonomous vehicles and control systemsRepair, correct, and/or calibrate autonomous machines as requiredMake safety a priorityMust be hands on and have a desire to learnLearn to operate autonomous vehicles in a safe mannerMaintain and support wireless radio networkDiagnose and recreate customer support issuesDocument support cases and update troubleshooting procedures  Qualifications:College graduate, trade school, or equivalent experienceExperienced with Microsoft Word, Excel, PowerPoint, and OutlookGood communication skills, verbal and writtenGood organizational skillsAttention to detailExperience with CRM (Salesforces, SAP) programsExperience with a variety of machines (Heavy Equipment, Automobiles, Agriculture machines) will be helpfulExperience with electronics and D/C electrical circuits and the ability to use a digital multi-meterExperience with diagnostic tools or programs (i.e. OBD tool)Understand basics of CAN bus on vehicle communicationsUnderstand basic GNSS systemsExperience with wireless and wired networks Additional Considerations: Candidate should have travel experienceBi-lingual, multi-lingual preferredAt Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.