Field Technician III - Autonomous Commercial Landscaping

Job Description

Job Description

JOB SUMMARYThe Field Technician III supports the operation, troubleshooting, repair, maintenance, and field readiness of ASI's autonomous commercial landscaping and robotic equipment. This role is hands-on and field-focused, requiring strong mechanical aptitude, electrical troubleshooting ability, attention to detail, and the ability to work safely around autonomous machines, commercial mowing equipment, tools, batteries, sensors, and customer sites.This position is responsible for diagnosing equipment issues, performing repairs, validating that repairs are effective, supporting software and configuration updates using documented procedures, and communicating findings clearly to engineering, field operations, and customer-support teams. While this role may perform short functional checks or repair-verification testing, it is not primarily a dedicated test-engineering role. The focus is field service, troubleshooting, customer support, and keeping autonomous equipment operating reliably in real-world conditions.As a Level III technician, this position is expected to work independently on moderately complex field and shop assignments, troubleshoot issues with limited direction, document work clearly, and escalate complex technical problems appropriately.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform troubleshooting, repair, maintenance, inspection, and field support for autonomous commercial landscaping equipment and related systemsDiagnose mechanical, electrical, software, connectivity, sensor, battery, charging, and configuration-related issuesUse documented procedures, diagnostic tools, system logs, and hands-on inspection to identify equipment problems and determine next stepsComplete repairs and service work involving commercial mowing equipment, robotic platforms, sensors, wiring, connectors, batteries, computers, communication systems, and related componentsPerform short functional checks after repairs to confirm the machine is operating as expectedSupport field verification of repaired equipment by safely operating machines for limited validation runs when neededDeploy software, firmware, configuration files, or embedded software updates using documented proceduresUse basic command-line or terminal workflows to navigate directories, run commands, follow deployment steps, and collect diagnostic informationCollect, organize, and communicate logs, photos, videos, measurements, notes, and other evidence needed to support troubleshooting or engineering reviewClearly document repair actions, test results, findings, open issues, and recommended follow-up actionsRecreate machine configurations or issue conditions when needed to help engineers understand and diagnose problemsWork closely with engineering, field operations, customer support, and product teams to escalate recurring or difficult technical issuesCommunicate technical results clearly through written updates, service notes, team meetings, and one-on-one discussionsCoordinate daily and weekly work priorities, service needs, repair schedules, machine availability, and customer-site support activitiesSupport equipment readiness for customer use, demonstrations, deployments, training, or internal operational needsTravel to customer sites when needed to troubleshoot, repair, validate, or recover equipmentSafely operate commercial lawnmowers, autonomous equipment, power tools, hand tools, diagnostic equipment, and support vehiclesFollow company, customer, and site-specific safety procedures while working in shops, outdoor environments, customer locations, and active landscaping sitesMaintain tools, parts, shop areas, service equipment, and documentation in an organized and professional mannerIdentify recurring issues and communicate opportunities to improve product reliability, serviceability, documentation, and field-support processesSupport training and onboarding of less-experienced technicians when neededAssist with inventory, parts tracking, equipment preparation, shipping, receiving, and field-service logistics as assignedESSENTIAL EDUCATION, WORK EXPERIENCE, JOB SKILLSHigh school diploma or equivalent required; associate degree, technical certificate, trade-school training, or equivalent hands-on experience preferredTypically three or more years of experience in field service, equipment repair, mechanical repair, electrical troubleshooting, robotics support, commercial landscaping equipment, automotive repair, industrial maintenance, or related technical workStrong hands-on mechanical aptitude and ability to troubleshoot equipment issues in shop and field environmentsExperience using hand tools, power tools, diagnostic equipment, and standard repair proceduresBasic understanding of electrical systems, wiring, connectors, sensors, batteries, charging systems, and electronic componentsAbility to safely operate or learn to operate commercial mowing equipment and autonomous robotic platformsAbility to follow detailed work instructions, service procedures, software deployment steps, and safety requirementsBasic familiarity with computers, tablets, mobile applications, and digital service toolsBasic familiarity with command-line or terminal environments, including navigating directories and running documented commandsStrong attention to detail and ability to complete disciplined inspections, repairs, checks, and documentationAbility to diagnose problems, communicate symptoms clearly, and work with engineers or support teams to resolve technical issuesStrong written and verbal communication skillsStrong organizational skills and ability to coordinate work priorities, schedules, and status updatesAbility to work independently while knowing when to escalate issuesAbility to work safely in outdoor environments, including heat, cold, dust, noise, uneven terrain, and active customer work sitesAbility to lift, carry, push, pull, bend, kneel, climb, and perform hands-on repair work as required for equipment serviceValid driver's license and ability to travel to customer sites as neededPREFERRED QUALIFICATIONSExperience repairing or supporting autonomous equipment, robotics, commercial lawnmowers, landscaping equipment, agricultural equipment, construction equipment, or other mobile machineryExperience in landscaping, mowing, turf management, agronomy, grounds maintenance, weed management, or commercial outdoor operationsExperience working in a field-service or customer-site support roleExperience performing robot, QA, software-release, or equipment validation checksFamiliarity with CI/CD workflows, integration testing, automated test pipelines, or test automation conceptsExperience deploying software, firmware, or configuration updates to machines or embedded systemsExperience collecting logs, reproducing technical issues, and communicating findings to engineering teamsExperience with mobile apps, web apps, fleet-management tools, or connected equipment platformsExperience working with batteries, chargers, electric motors, sensors, GPS/GNSS, cameras, LiDAR, communication systems, or embedded computing hardwareExperience reading work instructions, service manuals, engineering drawings, wiring diagrams, or troubleshooting guidesExperience working in small teams under tight deadlinesPrior leadership, shift-lead, trainer, or informal team-lead experience with technicians or field personnelBENEFITSASI offers a comprehensive benefits package, including:401k with employer matchGenerous HSA contributionEmployee Stock Ownership PlanPTO, paid holidays, and flextimeASI covers 90% of employee medical plan costsAt Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding nondiscrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.This is a full-time employment opportunity.Your employment with ASI will be "at will," meaning that either you or ASI may terminate your employment at any time for any lawful reason, with or without cause or advance notice.