Service Appointment Coordinator (Customer Service Representative)

Automotive Customer Service Representative $16 - $20 Per Hour | Full-time Paid Training | Career Growth Opportunities Ohio’s Largest Dealer Group – Ranked #14 in the Nation! Ken Ganley Chrysler Dodge Jeep Ram of Bedford is hiring a friendly Customer Service Representative to help keep our service department running smoothly. In this role, you'll assist customers by scheduling service appointments, answering inbound inquiries, coordinating communication between customers and the service team, and helping create an exceptional service experience from the first phone call to the day of the appointment. If you enjoy helping people, staying organized, and working in a fast-paced team environment, this could be a great opportunity. This is an ideal opportunity for candidates with experience in customer service, call centers, hospitality, retail, healthcare scheduling, reception, administrative support, or appointment setting. Previous dealership experience is helpful but not required. We are willing to train the right person with strong customer service and communication skills! We Offer $16 - $20 per hour based on experience Paid training Work/Life Balance Full Family Benefits – Medical, Dental, Vision, and Life Insurance 401(k) Retirement Plan with Company Match Paid time off Employee discounts on products, services and vehicles Stable work with growth and advancement opportunities Responsibilities Schedule service appointments for customers Answer incoming calls and respond to customer inquiries Follow up with customers regarding service needs and maintenance reminders, Confirm upcoming appointments Assist customers with service-related questions Communicate with the service department to ensure a seamless customer experience Maintain accurate customer information and records Qualifications Strong communication and customer service skills Comfortable using computers and learning new software Strong attention to detail and organizational skills Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Previous customer service, receptionist, scheduling, call center, hospitality, healthcare, retail, or dealership experience is a plus We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Ken Ganley Automotive Organization