User Support Analyst | AV & Tech Troubleshooter (Temp)

About Us To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES. Agency Office of State Human Resources Division Temporary Solutions Job Classification Title User Support Analyst (S) Grade DT06 Location 1915 Health Services Way - Wake County. Job Order Hourly Rate of Pay $25.00 (Based on education and/or years of relevant work experience reflected on the application). Effective Date July 1, 2025 Temporary Position Details This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). Management Preferences / Description Of Duties Assist with performing test runs of scheduled audio/video meetings within conference rooms with DHHS employees. Troubleshoot and analyze technical issues and escape when applicable. This posting is for two (2) positions. Minimum Education And Experience Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. #J-18808-Ljbffr NC Office of State Human Resources