Director, Brand Strategy

For A Better YouAt iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now. Job Summary: We are seeking a Director, Brand Strategy to define, evolve, and scale iHerb’s global brand strategy at the enterprise level. This role is fundamentally strategic, focused on long-term brand positioning, architecture, and market differentiation. This leader will translate business objectives, customer insights, and market dynamics into a cohesive global brand strategy, ensuring alignment across regions, functions, and channels. Unlike a traditional creative production lead, this role is fundamentally strategic: shaping how iHerb shows up in the world, ensuring consistency across markets, and translating business priorities into a cohesive brand system. The role serves as the organization’s central authority on brand strategy, distinct from creative production and campaign execution functions. They will possess excellent leadership skills, the ability to inspire and motivate a team, and have the ability to effectively communicate their ideas to multiple teams and stakeholders. This role is distinct from creative production leadership roles and does not primarily focus on the execution of marketing assets or day-to-day design management.Job Expectations:Brand Strategy & PositioningDefine and continuously refine iHerb’s global brand positioning, narrative, and value propositionTranslate business and market insights into clear brand strategies across regions and customer segmentsPartner with leadership to align brand direction with company growth prioritiesDevelop long-term (3–5 year) brand strategy and equity-building initiativesDefine brand architecture across product categories, customer segments, and global marketsEstablish KPIs and measurement frameworks for brand health (e.g., awareness, perception, equity)Brand Identity & SystemsEstablish and govern iHerb’s global brand identity framework, including visual identity, tone of voice, and brand guidelines Build scalable brand systems that ensure consistency across all touchpoints (digital, packaging, campaigns, social, etc.)Define enterprise-wide brand standards and governance models to guide execution across internal teams and external partners Establish guardrails and frameworks that empower teams while protecting brand integrityCreative Direction & Studio OversightLead the internal creative studio responsible for producing marketing and brand assetsProvide strategic oversight to the internal creative studio; day-to-day creative production is executed by creative operations and studio leadership Set the creative vision and direction for campaigns, product storytelling, and contentEstablish strategic brand frameworks and guardrails that inform campaign development and creative direction Ensure output is not only high-quality but strategically aligned with brand objectivesElevate the overall creative standard across the organizationEvaluate creative effectiveness against brand strategy and business outcomes, rather than directly managing asset production Global Brand GovernanceDrive consistency across international markets while allowing for localized relevanceDefine decision rights and governance processes for brand approvals across regionsImplement processes and review mechanisms to maintain brand quality at scalePartner with regional teams to adapt brand strategy effectively without diluting core identityImplement processes and review mechanisms to maintain brand quality at scaleServe as final escalation point for brand strategy decisions impacting multiple markets or functions Cross-Functional LeadershipCollaborate closely with Growth, Product, Merchandising, and International teamsInfluence executive leadership on brand implications of business decisions (e.g., product launches, market entry, partnerships) Influence senior stakeholders and serve as the central authority on brand decisionsManage and mentor a team of designers, creatives, and external partners/agenciesLead and develop brand strategy capabilities within the organization; direct management of creative production teams may be indirect or through layered leadership Knowledge, Skills and Abilities:Required: Bachelor's degree in graphic design, marketing, or a related field+12 years of experience in branding, brand strategy, or creative designStrong leadership and team management skillsExperience developing and operationalizing brand strategy at a global or enterprise level Strong analytical skills, including ability to interpret brand performance data and market research Experience influencing executive stakeholders and driving cross-functional alignment Excellent communication and collaboration and presentation skillsAbility to work in a fast-paced environmentProven track record of developing successful marketing campaignsProficient in Adobe Creative Suite and other design softwareStrong understanding of industry trends and best practicesCross-device and cross-platform design skills in the native environment (iOS and Android), mobile web and desktopExcellent communication, presentation, and interpersonal skills and ability to champion design decisionsExperience working in a fast-paced environment and with rapid prototypingExperience leading a team Equipment Knowledge: Proficiency in design and prototyping tools such as Adobe CS and SketchSuperior knowledge of Adobe Creative SuiteExperience with Microsoft Office Suite (Word, Excel, PowerPoint)Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferredEducation Requirements: BA or BS in interactive design, graphic design, or equivalent experience.#LI-ME1Compensation: The expected salary range for this role is $180,000 - $210,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Staffing Agency Submission NoticeiHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to View email address on click.appcast.io. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.SummaryLocation: Irvine, CAType: Full time